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Summary
Drive Zendesk Support (the help-desk product) from any AI agent: tickets, users, organizations, groups, macros, views, search. 18 tools covering the most common agent workflows. Basic-auth with email+API token.
Prueba a pedir
Prompts de ejemplo para Zendesk Support
Haz clic en un prompt para copiarlo. Pégalo en Claude, ChatGPT, Cursor, Gemini, Copilot u OpenClaw para ejecutarlo contra este conector.
Claude es IA y puede equivocarse. Verifica siempre las respuestas.
💡 ¿Sin instalación? Usa cloud.anythingmcp.com directamente. Inicia sesión, pulsa Connectors → Zendesk Support, pega tus credenciales, genera una MCP API key — listo. Sin Docker, sin
git clone, sin servidor local.
Zendesk Support + ChatGPT
Drive Zendesk Support (the help-desk product) from any AI agent: tickets, users, organizations, groups, macros, views, search. 18 tools covering the most common agent workflows. Basic-auth with email+API token.
Requisitos previos
Las instrucciones de configuración completas están incluidas en el conector (visibles en el store al seleccionarlo). Las variables de entorno requeridas:
ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, ZENDESK_API_TOKEN
Paso 1 — Obtener credenciales
Setup:
- Sign in to Zendesk as an admin → Admin Center → Apps and integrations → APIs → Zendesk API → Settings → Token access ON.
- Add API token, label it (e.g. 'AnythingMCP'), copy the generated token. It's shown ONCE.
- Set:
ZENDESK_SUBDOMAIN= your account subdomain (e.g.acmeif your URL isacme.zendesk.com)ZENDESK_EMAIL= the agent email of an admin user (the requests will be attributed to this user)ZENDESK_API_TOKEN= the token from step 2
…(continued in the in-app connector instructions)
Paso 2 — Instalar el adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Paso 3 — Añadir el conector en ChatGPT
ChatGPT soporta servidores MCP a través de la función Connectors (planes Plus / Pro / Team / Enterprise). El plan gratuito no admite conectores personalizados.
- Abre ChatGPT → Settings → Connectors (o pulsa el icono 🔧 en el composer → Manage connectors).
- Pulsa "Add custom connector".
- Rellena:
- Name:
Zendesk Support - MCP server URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer token → pega tu MCP API key (de AnythingMCP → Profile → MCP API Keys → New Key)
- Name:
- Pulsa Connect para autorizar.
Herramientas disponibles
| Tool | What it does |
|---|---|
zendesk_get_current_user | Return the agent user that the API credentials belong to (whoami) |
zendesk_search | Universal search using Zendesk's Lucene-like query syntax |
zendesk_list_tickets | List tickets (cursor-paginated, newest first) |
zendesk_get_ticket | Fetch a single ticket by ID with all fields including custom_fields, tags, requester_id, assignee_id, group_id, status, priority, satisfacti |
zendesk_create_ticket | Create a new ticket |
zendesk_update_ticket | Update a ticket |
zendesk_delete_ticket | Hard-delete a ticket (subject to GDPR retention policy) |
zendesk_list_ticket_comments | List all comments (public replies and internal notes) on a ticket, ordered by creation time |
zendesk_list_users | List users (end-users, agents, admins) |
zendesk_get_user | Fetch a single user by ID |
zendesk_create_or_update_user | Upsert a user by email (matches existing if email already in system) |
zendesk_list_organizations | List organizations |
zendesk_create_organization | Create a new organization |
zendesk_list_groups | List agent groups (used for ticket assignment routing) |
zendesk_list_views | List views — Zendesk's saved filter+sort definitions for tickets |
zendesk_execute_view | Run a view and return the tickets it currently matches |
zendesk_list_ticket_fields | List all ticket fields including custom ones with their IDs, types and allowed values |
zendesk_list_macros | List macros (saved sets of ticket updates an agent can apply with one click — e |
FAQ
¿Funciona el plan gratuito de ChatGPT con los Connectors MCP personalizados? No — se necesita Plus, Pro, Team o Enterprise.
Siguientes pasos
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