Privacy Policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator: helpcode.ai GmbH, E-Mail: info@helpcode.ai.

2. Hosting

This website is hosted on DigitalOcean. The servers are located in Frankfurt, Germany (EU). DigitalOcean is ISO 27001 certified. A data processing agreement (DPA) is in place.

3. General information and mandatory disclosures

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this privacy policy.

4. Data collection on this website

Cookies and consent

This website uses cookies. When you first visit the site, a cookie consent banner is displayed. You can choose which categories of cookies to allow: essential (always active), analytics, functionality, and marketing. Your choice is stored in the "cc_cookie" cookie. You can change your preferences at any time via the "Cookie Settings" link in the footer or on our Cookie Policy page.

Contact form

When you send us inquiries via the contact form, your details from the form, including the contact details you provide, are stored by us for the purpose of processing the inquiry and for follow-up questions.

5. Analytics and tracking

Google Tag Manager

This website uses Google Tag Manager (GTM) to manage tracking scripts. GTM itself does not collect personal data and does not set cookies. GTM operates with Google Consent Mode v2 – scripts are only activated after you give explicit consent via the cookie banner.

Google Analytics

If you accept analytics cookies, Google Analytics is loaded via Google Tag Manager. Google Analytics uses cookies (such as _ga, _gid) to collect anonymous usage statistics. IP anonymization is enabled. Data processing is based on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time via the cookie settings.

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

6. Marketing and advertising

If you accept marketing cookies, third-party services (such as Google Ads, Meta/Facebook) may be loaded via Google Tag Manager to serve relevant advertisements and measure campaign effectiveness. These services may set their own cookies (e.g. _gcl_*, _fbp). Data processing is based on your consent (Art. 6(1)(a) GDPR).

7. Payment provider

Stripe

We use Stripe (Stripe Inc.) for payment processing. Stripe processes payment data in accordance with PCI DSS Level 1. Data processing takes place in the EU. Privacy policy: https://stripe.com/privacy.

8. Email delivery

Resend

We use Resend for sending transactional emails. A data processing agreement (DPA) is in place.

9. Your rights

You have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to rectification or deletion of this data. You can contact us at any time for this purpose and for further questions regarding personal data.