Connect Canny to Claude via MCP: Feedback and Votes

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Canny, paste your credentials, mint an MCP API key and you're done. No Docker, no git clone, no local server.

Canny + Claude

Canny customer feedback: read boards, posts and feature requests with votes and comments, users and companies with MRR, categories, tags and the status history, capture new posts, votes and comments, triage with status changes, tags and owners, and write, schedule and publish changelog entries.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

CANNY_API_KEY

Step 1 — Get credentials

Setting up takes about 1 minute. You need a Canny workspace and access to its company settings.

1. In Canny open Settings > API & Webhooks (the company settings) and copy the secret API key into CANNY_API_KEY.
2. Install the connector and run canny_list_boards: it lists your feedback boards and confirms the key.

How the key travels: every Canny call is a POST with a JSON body, the reads included. Canny expects the key as the apiKey field of that body, and the connector adds it to every request for you. It is the secret key of your whole Canny company, so keep it to trusted workspaces.

What it reads:

• Boards with post count, private flag and admin URL; the categories (and subcategories) and tags of each board.
• Posts (ideas and feature requests) with canny_list_posts, filtered by board, author, company, tags, status or a search text and sorted by newest, oldest, score, trending, statusChanged or relevance. sort: score or trending shows what is wanted most. canny_get_post adds custom fields, ETA, linked Jira or Linear issues and the merge history.
• Comments (team-only internal notes included) and votes with voter, priority and time, filtered by post, board, author or user, or company.
• The history of status changes with old and new status, the changer and the attached comment.
• Users with email, the user id from your app, companies and admin flag; companies (customer accounts) with domain, monthly spend (MRR), member count and custom fields, searchable by name or segment.
• Changelog entries, drafts and scheduled ones included, with markdown details, types, labels and linked posts.

What it writes:

• Capturing feedback: canny_create_or_update_user creates the person (or updates the matching one) and returns the Canny id needed as author or voter; with companies it also links and creates companies. Then canny_create_post for a new idea, or canny_create_vote on an existing post when someone asks for something that is already there, optionally with a priority. canny_create_comment adds a comment or a reply (parent_id), with internal: true for a note only the team sees.
• Triage: canny_change_post_status sets open, under review, planned, in progress, complete, closed or a custom status. It needs an admin's Canny id as changer_id, and should_notify_voters emails every voter. canny_update_post changes title, details, ETA, images, owner or custom fields; canny_change_post_category, canny_add_post_tag and canny_remove_post_tag sort posts; canny_create_category and canny_create_tag extend a board.
• Companies: canny_update_company changes name, domain, monthly spend or custom fields. A synced CRM may overwrite these values.
• Changelog: canny_create_changelog_entry writes a draft by default; published: true or scheduled_for releases it, and post_ids links the posts it ships. canny_update_changelog_entry changes title, details, types, labels and linked posts (lists given replace the old ones), and canny_change_changelog_entry_status publishes, schedules or sets an entry back to draft. With notify on, publishing emails your users.

Nothing is switched off at install: Canny has no delete tools in this connector. Keep in mind that a status change with should_notify_voters and a changelog entry published with notify send emails.

Ids: all ids are 24-character hex strings. company_id filters take the company identifier as returned by canny_list_companies (the id from your app when companies are synced). An admin's Canny id for changer_id, by_id or owner_id comes from canny_list_users (entries with isAdmin: true) or from canny_get_user with the admin's email. canny_get_user finds a user by exactly one of Canny id, email or the user id in your app.

Data formats: posts carry score (the vote count), commentCount, status, eta and url (the admin link). Times are ISO 8601 UTC. Changelog details are markdown.

Paging: two styles. canny_list_posts, canny_list_categories, canny_list_tags and canny_list_changelog_entries take limit and skip and answer hasMore. canny_list_comments, canny_list_votes, canny_list_users, canny_list_companies and canny_list_status_changes take limit (up to 100) and cursor: the AI passes the returned cursor while hasNextPage is true. A company search is not paged with a cursor.

Limits: per key 5 requests per second and 1,000 per hour on the Free plan, 10 and 5,000 on paid plans, 20 and 15,000 on Business. 429 comes with Retry-After.

Common errors: Canny reports errors as {"error": "..."}. A message about the API key comes back as 401: copy the secret key again from Settings > API & Webhooks. A rate message comes back as 429, anything else as 400, for example invalid post id.

The connector does not delete or merge posts, does not delete comments, votes, users or changelog entries, and does not create boards or manage webhooks.

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Claude

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Recommended path: works on claude.ai web without editing any config file.

1. In Claude, open Customize → Connectors.
2. Click +, then Add custom connector.
3. Enter a name, e.g. Canny, and the remote MCP server URL https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID, then click Add.
4. Click Connect and sign in to AnythingMCP (OAuth) to allow access.

All tools below appear in your chat: start typing prompts.

Available tools

Example prompts

• "What are the ten most voted open feature requests on our Feature Requests board?"
• "Which posts moved to planned or in progress in the last month, and who changed them?"
• "Which companies with the highest MRR voted for the dark mode request?"
• "[email protected] asked for a CSV export on a call today. Add her vote to the existing post, or create the post if there is none."
• "Write a draft changelog entry for the new bulk edit feature and link the posts it ships."

FAQ

Does it work with Claude Code as well as Claude Desktop? Yes, point both at https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID.

Next steps

• Connector landing page
• Connect to ChatGPT
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• Connect to Microsoft Copilot