Skip the install. Get this working in under 2 minutes.
Start a free trial on cloud.anythingmcp.com, add the Freshdesk in one click, then point your AI client (Claude, ChatGPT, Copilot or Cursor) at the generated MCP endpoint. No Docker, no git clone, zero engineering experience required.
Summary
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
Try asking
Example prompts for Freshdesk
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Freshdesk, paste your credentials, mint an MCP API key — done. No Docker, no
git clone, no local server.
Freshdesk + Claude
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
FRESHDESK_DOMAIN, FRESHDESK_API_KEY
Step 1 — Get credentials
freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
…(continued in the in-app connector instructions)
Step 2 — Install the adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Step 3 — Add the connector in Claude
Recommended path — works on claude.ai web without editing any config file.
- Open claude.ai/customize/connectors.
- Click "Add custom connector".
- Fill in:
- Name:
Freshdesk - URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer token → paste your MCP API key (from AnythingMCP → Profile → MCP API Keys → New Key)
- Name:
- Click Connect to authorize.
All tools below appear in your chat — start typing prompts.
Available tools
| Tool | What it does |
|---|---|
freshdesk_list_tickets | List tickets |
freshdesk_search_tickets | Search tickets with a query language |
freshdesk_get_ticket | Fetch a single ticket |
freshdesk_create_ticket | Create a ticket |
freshdesk_update_ticket | Update a ticket |
freshdesk_delete_ticket | Move ticket to trash (recoverable from UI within retention window) |
freshdesk_reply_to_ticket | Send a public reply to the requester on a ticket |
freshdesk_add_note_to_ticket | Add an internal note (private=true) or a public note to a ticket |
freshdesk_list_ticket_conversations | List all conversations (replies + notes) on a ticket, in chronological order |
freshdesk_list_contacts | List contacts (requesters/end-users) |
freshdesk_get_contact | Fetch a single contact |
freshdesk_create_contact | Create a contact |
freshdesk_list_companies | List companies (organizations of contacts) |
freshdesk_list_agents | List agents (support staff) |
freshdesk_list_groups | List agent groups (for group_id assignment) |
freshdesk_list_ticket_fields | List ticket fields including custom ones with their names and types |
FAQ
Does it work with Claude Code as well as Claude Desktop? Yes — point both at https://cloud.anythingmcp.com/mcp.
Next steps
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