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Start a free trial on cloud.anythingmcp.com, add the Help Scout in one click, then point your AI client (Claude, ChatGPT, Copilot or Cursor) at the generated MCP endpoint. No Docker, no git clone, zero engineering experience required.
Summary
Drive Help Scout (shared inbox + helpdesk) from any AI agent: conversations, customers, mailboxes, tags, threads. 13 tools, OAuth2 Bearer auth.
Try asking
Example prompts for Help Scout
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Help Scout, paste your credentials, mint an MCP API key — done. No Docker, no
git clone, no local server.
Help Scout + ChatGPT
Drive Help Scout (shared inbox + helpdesk) from any AI agent: conversations, customers, mailboxes, tags, threads. 13 tools, OAuth2 Bearer auth.
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
HELPSCOUT_CLIENT_ID, HELPSCOUT_CLIENT_SECRET
Step 1 — Get credentials
The Mailbox API is OAuth2-only — there are no Personal Access Tokens (those belong to the separate Docs API).
Setup (one-off):
- Sign in to Help Scout. Click your avatar (top-right) → Your Profile → My Apps → Create App.
- Pick any App Name (e.g. "AnythingMCP") and a Redirection URL (placeholder is fine for client_credentials — e.g.
https://anythingmcp.com/oauth/callback). Copy the generated App ID and App Secret. - Set the two env vars below to those values.
…(continued in the in-app connector instructions)
Step 2 — Install the adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Step 3 — Add the connector in ChatGPT
Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (
https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide showsYOUR_SERVER_ID.
ChatGPT connects to MCP servers as custom apps in developer mode, available on paid plans (not on Free). On Business and Enterprise workspaces an admin may have to allow it first.
- In ChatGPT, open Settings → Security and login and turn on Developer mode.
- Go to chatgpt.com/plugins and click +.
- Enter a name and a short description, e.g. Name:
Help Scout. - Under Connection, enter the MCP server URL
https://cloud.anythingmcp.com/mcp/YOUR_SERVER_IDand create the connection. - When ChatGPT asks, sign in to AnythingMCP (OAuth) and allow access.
Available tools
| Tool | What it does |
|---|---|
help_scout_list_mailboxes | List mailboxes (shared inboxes) |
help_scout_list_conversations | List conversations with filters |
help_scout_get_conversation | Fetch a single conversation with full details |
help_scout_create_conversation | Create a new conversation (ticket) |
help_scout_update_conversation_status | Change conversation status (close, reopen, snooze) |
help_scout_add_reply | Add a public reply (emails the customer) to a conversation |
help_scout_add_note | Add an internal note (not visible to customer) |
help_scout_list_conversation_threads | List all threads (replies, notes, status changes) in a conversation |
help_scout_list_customers | List customers (people the business interacts with) |
help_scout_get_customer | Fetch a customer's full profile including emails[], phones[], chats[], social_profiles[], address |
help_scout_create_customer | Create a customer |
help_scout_list_tags | List tags on the account |
help_scout_list_users | List Help Scout agents |
FAQ
Does the free ChatGPT plan work with custom MCP connectors? No. Custom MCP connections need developer mode, which is only on paid plans.
Next steps
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