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Connect Zammad to Claude via MCP: Tickets and Replies

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

HCBy HelpCode teamUpdated 3 min read Open-source on GitHub
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Zammad

Zammad

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, full-text search across the ticket base, and ticket updates and merges. REST API v1 on your own Zammad instance, token auth.

tools

13

Region

DE

Category

Customer Support

Authentication

API Key

Required env vars

ZAMMAD_URLZAMMAD_API_TOKEN
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  • Works with ChatGPT, Claude, Gemini
    Any MCP-compatible client

Summary

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

Guided setup

Connect Zammad to Claude in 2 minutes

Start a free trial on AnythingMCP Cloud, connect Zammad in the guided setup, then add your MCP URL to Claude. No code and no server to run.

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AnythingMCP is listed in Claude's connector directory: add it to Claude in one click (opens in a new tab), then sign in and choose which MCP servers Claude may use.

Try asking

Example prompts for Zammad

Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.

Zammad · live via MCP
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Opus 4.7

Claude is AI and can make mistakes. Please double-check responses.

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Zammad, paste your credentials, mint an MCP API key — done. No Docker, no git clone, no local server.

Zammad + Claude

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

ZAMMAD_URL, ZAMMAD_API_TOKEN

Step 1 — Get credentials

Getting a token

  1. Sign in to Zammad, open your avatar → Profile → Token Access, and switch token access on if an admin has not already.
  2. Create a token with the permissions the agent needs — ticket.agent to read and answer tickets, admin only if you really want the agent to change configuration.
  3. Put it in ZAMMAD_API_TOKEN and your instance's base URL (no trailing slash, no /api) in ZAMMAD_URL.

The Authorization header is Token token=…, Zammad's own scheme — not Bearer. This adapter sends it correctly; it is the first thing to check when hand-building a Zammad connector that 401s with a token you know is good.

…(continued in the in-app connector instructions)

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Claude

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Recommended path — works on claude.ai web without editing any config file.

  1. In Claude, open Customize → Connectors.
  2. Click +, then Add custom connector.
  3. Enter a name, e.g. Zammad, and the remote MCP server URL https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID, then click Add.
  4. Click Connect and sign in to AnythingMCP (OAuth) to allow access.

All tools below appear in your chat — start typing prompts.

Available tools

ToolWhat it does
zammad_get_meRead the user the token belongs to, with their roles, group memberships and permissions
zammad_list_ticketsList tickets, newest first, with state, priority, group, owner and customer
zammad_search_ticketsFull-text search across tickets
zammad_get_ticketRead one ticket by number or id with all its attributes: state, priority, owner, customer, group, SLA and custom fields
zammad_list_ticket_articlesRead the conversation on one ticket: every article in order, with sender, type, body and whether it is internal
zammad_list_usersList users (agents and customers) with their name, e-mail, organization and active flag
zammad_search_usersFind a user by name, e-mail or phone fragment — the usual first step before opening a ticket for somebody
zammad_list_organizationsList organizations (the customer companies tickets are grouped under) with their domain, note and VIP flag
zammad_list_groupsList the groups (queues) tickets are routed into, with their assignment and follow-up settings
zammad_create_ticketOpen a real ticket in the live instance
zammad_add_articleAdd an article to an existing ticket

FAQ

Does it work with Claude Code as well as Claude Desktop? Yes — point both at https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID.

Next steps

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