No install? Use cloud.anythingmcp.com directly.
Sign in, install the Freshdesk in one click, paste the credentials, mint an MCP API key — done. No Docker, no git clone, no local server to run.
TL;DR
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
💡 ¿Sin instalación? Usa cloud.anythingmcp.com directamente. Inicia sesión, pulsa Connectors → Freshdesk, pega tus credenciales, genera una MCP API key — listo. Sin Docker, sin
git clone, sin servidor local.
Freshdesk + Cursor
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
Requisitos previos
Las instrucciones de configuración completas están incluidas en el conector (visibles en el store al seleccionarlo). Las variables de entorno requeridas:
FRESHDESK_DOMAIN, FRESHDESK_API_KEY
Paso 1 — Obtener credenciales
freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
…(continued in the in-app connector instructions)
Paso 2 — Instalar el adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Paso 3 — Añadir el conector en Cursor
Cursor lee servidores MCP desde ~/.cursor/mcp.json. Añade esta entrada:
{
"mcpServers": {
"anythingmcp": {
"url": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- Obtén tu MCP API key desde AnythingMCP → Perfil → MCP API Keys → Nueva Key.
- Guarda el archivo y reinicia Cursor.
- Abre Cursor → Configuración → MCP para verificar que
Freshdeskaparece como "Connected". - Empieza a chatear — todas las herramientas de
Freshdeskestán disponibles.
Herramientas disponibles
| Tool | What it does |
|---|---|
freshdesk_list_tickets | List tickets |
freshdesk_search_tickets | Search tickets with a query language |
freshdesk_get_ticket | Fetch a single ticket |
freshdesk_create_ticket | Create a ticket |
freshdesk_update_ticket | Update a ticket |
freshdesk_delete_ticket | Move ticket to trash (recoverable from UI within retention window) |
freshdesk_reply_to_ticket | Send a public reply to the requester on a ticket |
freshdesk_add_note_to_ticket | Add an internal note (private=true) or a public note to a ticket |
freshdesk_list_ticket_conversations | List all conversations (replies + notes) on a ticket, in chronological order |
freshdesk_list_contacts | List contacts (requesters/end-users) |
freshdesk_get_contact | Fetch a single contact |
freshdesk_create_contact | Create a contact |
freshdesk_list_companies | List companies (organizations of contacts) |
freshdesk_list_agents | List agents (support staff) |
freshdesk_list_groups | List agent groups (for group_id assignment) |
freshdesk_list_ticket_fields | List ticket fields including custom ones with their names and types |
FAQ
¿Cursor soporta servidores MCP personalizados en el plan free? Sí — MCP está disponible en Hobby, Pro y Business.
Siguientes pasos
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