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Summary
DoubleTick WhatsApp Business inbox: connected WhatsApp numbers, chats and message history, customers with tags and custom fields, templates, broadcast groups, team, notes, quick replies and wallet balance, plus sending text, media and template messages.
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Example prompts for DoubleTick
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
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DoubleTick + ChatGPT
DoubleTick WhatsApp Business inbox: connected WhatsApp numbers, chats and message history, customers with tags and custom fields, templates, broadcast groups, team, notes, quick replies and wallet balance, plus sending text, media and template messages.
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
DOUBLETICK_API_KEY
Step 1 — Get credentials
- In the DoubleTick web app (web.doubletick.io), open Settings → Developer Documentation and click Create new key.
- Paste the key into
DOUBLETICK_API_KEY. It goes into theAuthorizationheader as is, withoutBearer. - Call
doubletick_list_channelsfirst. It lists the WhatsApp business numbers (wabaNumber) the key can use, and almost every other tool needs one of them.
The key acts as the user who created it. It sees the WhatsApp numbers, chats and templates assigned to that user. If doubletick_list_channels returns an empty list, no number is assigned to that user: have an admin assign one, or create the key with an account that has the numbers.
WhatsApp rules: free-form text, image and document messages only go out within 24 hours of the customer's last message. Check with doubletick_get_chat_window_status; outside the window, send an approved template with doubletick_send_template_message. Sending costs WhatsApp conversation fees from the DoubleTick wallet (doubletick_get_wallet_balance). Phone numbers always carry the country code, for example 919876543210.
Errors and limits: DoubleTick answers 422 when nothing is found, not only for bad input, for example when no template matches the numbers asked for. Limits are per organisation: 300 chat-message calls per minute, 180 customer-detail calls per minute, 60 note calls per minute and one message-status call per second.
Step 2 — Install the adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Step 3 — Add the connector in ChatGPT
Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (
https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide showsYOUR_SERVER_ID.
ChatGPT connects to MCP servers as custom apps in developer mode, available on paid plans (not on Free). On Business and Enterprise workspaces an admin may have to allow it first.
- In ChatGPT, open Settings → Security and login and turn on Developer mode.
- Go to chatgpt.com/plugins and click +.
- Enter a name and a short description, e.g. Name:
DoubleTick. - Under Connection, enter the MCP server URL
https://cloud.anythingmcp.com/mcp/YOUR_SERVER_IDand create the connection. - When ChatGPT asks, sign in to AnythingMCP (OAuth) and allow access.
Available tools
| Tool | What it does |
|---|---|
doubletick_list_channels | List the WhatsApp business numbers (WABA channels) assigned to the key's user, with number, display name and profile |
doubletick_list_chats | List inbox chats, most recent first, with customer, last message, status, tags and assigned agent |
doubletick_get_chat_messages | Get the messages exchanged between one of your WhatsApp numbers and a customer, optionally between two dates |
doubletick_get_chat_window_status | Check whether the 24-hour WhatsApp customer service window with a customer is open, which decides if a free-form message can be sent or a… |
doubletick_get_customer | Get a customer by phone number or customer id (one of the two is needed): name, assigned agent, opt-in, custom fields and, when a WhatsApp… |
doubletick_list_templates | List WhatsApp message templates with name, language, category, components (header, body with placeholders, footer, buttons) and approval… |
doubletick_list_broadcast_groups | List broadcast groups (contact lists for template broadcasts) with id, name, member count and creation date |
doubletick_list_team | List the team members of the organisation with name, phone number, role and reporting managers |
doubletick_get_team_member | Get one team member by phone number: role, reporting managers, channel access and organisation details |
doubletick_get_wallet_balance | Get the organisation's DoubleTick wallet balance, from which WhatsApp conversation fees are paid |
doubletick_get_message_status | Get the delivery status of a sent message (sent, delivered, read, failed) from the messageId returned by a send tool |
doubletick_list_notes | List internal notes on a customer chat (from + to) or a WhatsApp group chat (group_id), newest first, with author and mentions |
doubletick_list_quick_replies | List the saved quick replies (canned answers) with shortcut and text |
doubletick_list_webhooks | List the webhooks registered for the organisation with name, URL, subscribed events and creator |
doubletick_send_text_message | Send a free-form WhatsApp text message to a customer or a WhatsApp group |
doubletick_send_image_message | Send an image by public URL, with an optional caption, to a customer or a WhatsApp group |
doubletick_send_document_message | Send a document (PDF, spreadsheet...) by public URL with an optional file name and caption, e.g. an invoice or a quote |
doubletick_send_template_message | Send an approved WhatsApp template to a customer, also outside the 24-hour window |
doubletick_send_broadcast | Send an approved template to every member of a broadcast group |
doubletick_update_customer_tags | Add tags and set custom fields on a customer, and optionally its name, opt-in and assigned agent |
doubletick_remove_customer_tags | Remove tags and custom field values from a customer |
doubletick_assign_chat | Assign a customer chat (customer_phone_number) or a WhatsApp group chat (group_id) to a team member |
doubletick_create_note | Add an internal note to a customer chat (from + to) or a WhatsApp group chat (group_id) |
doubletick_create_broadcast_group | Create a broadcast group with an optional first list of members |
doubletick_add_broadcast_group_members | Add members to an existing broadcast group by group id |
FAQ
Does the free ChatGPT plan work with custom MCP connectors? No. Custom MCP connections need developer mode, which is only on paid plans.
Next steps
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