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Start a free trial on cloud.anythingmcp.com, add the Tidio in one click, then point your AI client (Claude, ChatGPT, Copilot or Cursor) at the generated MCP endpoint. No Docker, no git clone, zero engineering experience required.
Summary
Manage Tidio (live chat, helpdesk and Lyro AI) contacts, contact conversations, tickets and ticket replies from any AI agent via the Tidio OpenAPI. 10 tools, Client ID + Client Secret (Tidio Plus or Premium).
Try asking
Example prompts for Tidio
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Tidio, paste your credentials, mint an MCP API key — done. No Docker, no
git clone, no local server.
Tidio + ChatGPT
Manage Tidio (live chat, helpdesk and Lyro AI) contacts, contact conversations, tickets and ticket replies from any AI agent via the Tidio OpenAPI. 10 tools, Client ID + Client Secret (Tidio Plus or Premium).
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
TIDIO_CLIENT_ID, TIDIO_CLIENT_SECRET
Step 1 — Get credentials
This connector wraps the Tidio OpenAPI, Tidio's REST API at https://api.tidio.com (docs: https://developers.tidio.com). Tidio has no GraphQL API.
Plan: the OpenAPI is available on the Plus and Premium plans only (Starter, Growth and paid Lyro plans reach just the product-recommendation endpoints, which this connector does not use). Free has no API access.
…(continued in the in-app connector instructions)
Step 2 — Install the adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Step 3 — Add the connector in ChatGPT
Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (
https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide showsYOUR_SERVER_ID.
ChatGPT connects to MCP servers as custom apps in developer mode, available on paid plans (not on Free). On Business and Enterprise workspaces an admin may have to allow it first.
- In ChatGPT, open Settings → Security and login and turn on Developer mode.
- Go to chatgpt.com/plugins and click +.
- Enter a name and a short description, e.g. Name:
Tidio. - Under Connection, enter the MCP server URL
https://cloud.anythingmcp.com/mcp/YOUR_SERVER_IDand create the connection. - When ChatGPT asks, sign in to AnythingMCP (OAuth) and allow access.
Available tools
| Tool | What it does |
|---|---|
tidio_get_project | Return the Tidio project the keys belong to: its project ID and whether it is currently online or offline |
tidio_list_contacts | List contacts (identified website visitors) with their name, email, phone, language, country, consent and custom properties |
tidio_get_contact_by_email | Find the contact(s) with an exact email address |
tidio_get_contact | Get one contact by ID with all its fields and custom properties |
tidio_update_contact | Update a contact's email, first/last name, phone or custom properties |
tidio_get_contact_messages | Read the chat history with a contact: messages from the contact, operators and bots, plus a link to the conversation in the Tidio panel |
tidio_list_tickets | List helpdesk tickets with subject, status (open, pending, solved), priority, contact and assignee, without messages |
tidio_get_ticket | Get one helpdesk ticket with all its details and messages (public replies and internal notes) |
tidio_reply_to_ticket | Add a reply to a helpdesk ticket, as an operator (needs operator_id) or as the contact. message_type internal makes it a note only… |
tidio_list_operators | List the project's operators (support agents) with their IDs, names and emails — the operator_id for tidio_reply_to_ticket |
FAQ
Does the free ChatGPT plan work with custom MCP connectors? No. Custom MCP connections need developer mode, which is only on paid plans.
Next steps
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