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Connect Znuny to Claude via MCP: Support Tickets

Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.

HCBy HelpCode teamUpdated 2 min read Open-source on GitHub
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Znuny

Znuny

Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.

tools

6

Region

DE

Category

Customer Support

Authentication

Query Param Auth

Required env vars

ZNUNY_URLZNUNY_WEBSERVICEZNUNY_USERNAMEZNUNY_PASSWORD
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  • Works with ChatGPT, Claude, Gemini
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Summary

Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.

Guided setup

Connect Znuny to Claude in 2 minutes

Start a free trial on AnythingMCP Cloud, connect Znuny in the guided setup, then add your MCP URL to Claude. No code and no server to run.

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AnythingMCP is listed in Claude's connector directory: add it to Claude in one click (opens in a new tab), then sign in and choose which MCP servers Claude may use.

Try asking

Example prompts for Znuny

Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.

Znuny · live via MCP
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Claude is AI and can make mistakes. Please double-check responses.

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Znuny, paste your credentials, mint an MCP API key — done. No Docker, no git clone, no local server.

Znuny + Claude

Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

ZNUNY_URL, ZNUNY_WEBSERVICE, ZNUNY_USERNAME, ZNUNY_PASSWORD

Step 1 — Get credentials

A Znuny web service has to be created before any of this works. Znuny does not expose a REST API by default; you build one in the admin UI.

  1. Go to Admin → Web Services → Add web service and import Znuny's sample GenericTicketConnectorREST.yml (in the Znuny source it is development/webservices/GenericTicketConnectorREST.yml). That file defines exactly the four operations this adapter calls, and the routes below are its routes: GET /Ticket is TicketSearch, POST /Ticket is TicketCreate, GET /Ticket/:TicketID is TicketGet and PATCH /Ticket/:TicketID is TicketUpdate. If you wrote your own web service with different routes, change them here to match.

…(continued in the in-app connector instructions)

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Claude

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Recommended path — works on claude.ai web without editing any config file.

  1. In Claude, open Customize → Connectors.
  2. Click +, then Add custom connector.
  3. Enter a name, e.g. Znuny, and the remote MCP server URL https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID, then click Add.
  4. Click Connect and sign in to AnythingMCP (OAuth) to allow access.

All tools below appear in your chat — start typing prompts.

Available tools

ToolWhat it does
znuny_search_ticketsSearch tickets by queue, state, customer or title fragment (TicketSearch)
znuny_get_ticketRead one ticket by TicketID (TicketGet) with its queue, state, priority, owner, customer and SLA
znuny_get_ticket_articlesRead one ticket's full conversation: every article in order with its sender, channel, subject, body and customer visibility
znuny_create_ticketOpen a real ticket with its first article (TicketCreate)
znuny_add_articleAdd an article to an existing ticket (TicketUpdate)
znuny_update_ticketChange a ticket's state, queue, priority or owner (TicketUpdate) — the move that closes a ticket or hands it to another team

FAQ

Does it work with Claude Code as well as Claude Desktop? Yes — point both at https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID.

Next steps

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