Connect Znuny to Gemini CLI via MCP: Tickets

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Znuny, paste your credentials, mint an MCP API key — done. No Docker, no git clone, no local server.

Znuny + Gemini

Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

ZNUNY_URL, ZNUNY_WEBSERVICE, ZNUNY_USERNAME, ZNUNY_PASSWORD

Step 1 — Get credentials

A Znuny web service has to be created before any of this works. Znuny does not expose a REST API by default; you build one in the admin UI.

1. Go to Admin → Web Services → Add web service and import Znuny's sample GenericTicketConnectorREST.yml (in the Znuny source it is development/webservices/GenericTicketConnectorREST.yml). That file defines exactly the four operations this adapter calls, and the routes below are its routes: GET /Ticket is TicketSearch, POST /Ticket is TicketCreate, GET /Ticket/:TicketID is TicketGet and PATCH /Ticket/:TicketID is TicketUpdate. If you wrote your own web service with different routes, change them here to match.

…(continued in the in-app connector instructions)

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Gemini

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Gemini CLI reads MCP servers from ~/.gemini/settings.json (or %APPDATA%\gemini\settings.json on Windows). Add:

{
  "mcpServers": {
    "anythingmcp": {
      "httpUrl": "https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID",
      "headers": { "X-API-Key": "YOUR_MCP_API_KEY" }
    }
  }
}

1. Get your MCP API key from AnythingMCP → MCP Servers → your server → API keys.
2. Save the file and restart gemini.
3. Run /mcp inside the Gemini CLI — Znuny should be listed as available.
4. Vertex AI Studio: pass https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID to the tools array of your request with the same X-API-Key header.

Available tools

FAQ

Does Gemini 1.5 Pro or 2.x support MCP? Yes — Gemini CLI ≥ 0.4 and Vertex AI tools API both accept MCP httpUrl connectors with custom headers.

Next steps

• Connector landing page
• Connect to Claude
• Connect to ChatGPT
• Connect to Cursor
• Connect to Meta Muse
• Connect to Microsoft Copilot