Skip the install. Get this working in under 2 minutes.
Start a free trial on cloud.anythingmcp.com, add the Freshservice in one click, then point your AI client (Claude, ChatGPT, Copilot or Cursor) at the generated MCP endpoint. No Docker, no git clone, zero engineering experience required.
Summary
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Prova a chiedere
Prompt di esempio per Freshservice
Clicca su un prompt per copiarlo. Incollalo in Claude, ChatGPT, Cursor, Gemini, Copilot o OpenClaw per eseguirlo contro questo connettore.
Claude è un'AI e può sbagliare. Verifica sempre le risposte.
💡 Niente installazione? Vai direttamente su cloud.anythingmcp.com. Accedi, clicca Connectors → Freshservice, inserisci le credenziali, genera una MCP API key — fatto. Niente Docker, niente
git clone, niente server locale.
Freshservice + Claude
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Prerequisiti
Le istruzioni di setup complete sono incluse nel connettore stesso (visibili nello store quando lo selezioni). Le variabili d'ambiente richieste sono:
FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Step 1 — Ottieni le credenziali
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Step 2 — Installa l'adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Step 3 — Aggiungi il connettore in Claude
Percorso consigliato — funziona su claude.ai web senza toccare alcun file di configurazione.
- Apri claude.ai/customize/connectors.
- Clicca "Add custom connector".
- Compila:
- Name:
Freshservice - URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer token → incolla la tua MCP API key (da AnythingMCP → Profile → MCP API Keys → New Key)
- Name:
- Clicca Connect per autorizzare.
Tutti i tool sotto compaiono nella tua chat — inizia a scrivere prompt.
Tool disponibili
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
FAQ
Funziona con Claude Code come con Claude Desktop? Sì — punta entrambi a https://cloud.anythingmcp.com/mcp.
Prossimi passi
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