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Summary
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Prova a chiedere
Prompt di esempio per Freshservice
Clicca su un prompt per copiarlo. Incollalo in Claude, ChatGPT, Cursor, Gemini, Copilot o OpenClaw per eseguirlo contro questo connettore.
Claude è un'AI e può sbagliare. Verifica sempre le risposte.
💡 Niente installazione? Vai direttamente su cloud.anythingmcp.com. Accedi, clicca Connectors → Freshservice, inserisci le credenziali, genera una MCP API key — fatto. Niente Docker, niente
git clone, niente server locale.
Freshservice + Gemini
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Prerequisiti
Le istruzioni di setup complete sono incluse nel connettore stesso (visibili nello store quando lo selezioni). Le variabili d'ambiente richieste sono:
FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Step 1 — Ottieni le credenziali
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Step 2 — Installa l'adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Step 3 — Aggiungi il connettore in Gemini
Gemini CLI legge i server MCP da ~/.gemini/settings.json (o %APPDATA%\gemini\settings.json su Windows). Aggiungi:
{
"mcpServers": {
"anythingmcp": {
"httpUrl": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- Ottieni la tua MCP API key da AnythingMCP → Profilo → MCP API Keys → Nuova Key.
- Salva il file e riavvia
gemini. - Esegui
/mcpnella Gemini CLI —Freshservicedovrebbe essere elencato come disponibile. - Vertex AI Studio: passa
https://cloud.anythingmcp.com/mcpnell'arraytoolsdella richiesta con lo stesso header Bearer.
Tool disponibili
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
FAQ
Gemini 1.5 Pro o 2.x supportano MCP? Sì — Gemini CLI ≥ 0.4 e la Vertex AI tools API accettano connettori MCP httpUrl con header Bearer.
Prossimi passi
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