In breve
Zammad open-source helpdesk: ticket, i loro articoli, utenti, organizzazioni e gruppi, più ricerca full-text in tutta la base ticket. REST API v1 sulla tua istanza Zammad, autenticazione tramite token.
Configurazione guidata
Collega Zammad a Claude, ChatGPT o Copilot in 2 minuti
Avvia la prova gratuita su AnythingMCP Cloud, collega Zammad con la configurazione guidata e aggiungi il tuo URL MCP al tuo assistente AI. Senza codice e senza server da gestire.
Nessuna carta di credito · 7 giorni di prova · Alternativa self-host disponibile
Prova a chiedere
Prompt di esempio per Zammad
Clicca su un prompt per copiarlo. Incollalo in Claude, ChatGPT, Cursor, Gemini, Copilot o OpenClaw per eseguirlo contro questo connettore.
Claude è un'AI e può sbagliare. Verifica sempre le risposte.
💡 Niente installazione? Vai direttamente su cloud.anythingmcp.com. Accedi, clicca Connectors → Zammad, inserisci le credenziali, genera una MCP API key — fatto. Niente Docker, niente
git clone, niente server locale.
Zammad
Zammad open-source helpdesk: ticket, i loro articoli, utenti, organizzazioni e gruppi, più ricerca full-text in tutta la base ticket. REST API v1 sulla tua istanza Zammad, autenticazione tramite token.
Setup
Getting a token
- Sign in to Zammad, open your avatar → Profile → Token Access, and switch token access on if an admin has not already.
- Create a token with the permissions the agent needs —
ticket.agentto read and answer tickets,adminonly if you really want the agent to change configuration. - Put it in
ZAMMAD_API_TOKENand your instance's base URL (no trailing slash, no/api) inZAMMAD_URL.
The Authorization header is Token token=…, Zammad's own scheme — not Bearer. This adapter sends it correctly; it is the first thing to check when hand-building a Zammad connector that 401s with a token you know is good.
…(continued in the in-app connector instructions)
Prerequisiti: ZAMMAD_URL, ZAMMAD_API_TOKEN
Installazione locale del connettore
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Apri http://localhost:3000/connectors/store, scegli Zammad e inserisci le variabili elencate nei Prerequisiti.
Tool disponibili
| Tool | What it does |
|---|---|
zammad_get_me | Read the user the token belongs to, with their roles, group memberships and permissions |
zammad_list_tickets | List tickets, newest first, with state, priority, group, owner and customer |
zammad_search_tickets | Full-text search across tickets |
zammad_get_ticket | Read one ticket by number or id with all its attributes: state, priority, owner, customer, group, SLA and custom fields |
zammad_list_ticket_articles | Read the conversation on one ticket: every article in order, with sender, type, body and whether it is internal |
zammad_list_users | List users (agents and customers) with their name, e-mail, organization and active flag |
zammad_search_users | Find a user by name, e-mail or phone fragment — the usual first step before opening a ticket for somebody |
zammad_list_organizations | List organizations (the customer companies tickets are grouped under) with their domain, note and VIP flag |
zammad_list_groups | List the groups (queues) tickets are routed into, with their assignment and follow-up settings |
zammad_create_ticket | Open a real ticket in the live instance |
zammad_add_article | Add an article to an existing ticket |
Prossimi passi
Questa guida ti è stata utile?