Freshdesk
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
7-day free trial · No credit card · EU-hosted
Ask Freshdesk anything
Try a real prompt against Freshdesk via AnythingMCP — Claude calls the tools, returns the answer. Press Enter on your own message to install on Cloud.
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Setup in 2 minutes
- 1Start a free trial on cloud.anythingmcp.com.
- 2Click Freshdesk in the connector store. Paste credentials when prompted.
- 3Mint an MCP API key and point your AI client at the generated MCP URL.
Guides for Freshdesk
Step-by-step setup for the most popular AI clients.
Setting up Freshdesk
From the connector definition itself: where to find the credentials, what they need to be allowed to do, and which API this adapter talks to.
This connector uses the Freshdesk REST API v2 (developers.freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
Ticket status integer codes: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Custom statuses get integer IDs assigned in Admin UI.
Priority codes: 1=Low, 2=Medium, 3=High, 4=Urgent.
Source codes: 1=Email, 2=Portal, 3=Phone, 4=Forum, 5=Twitter, 6=Facebook, 7=Chat, 8=MobiHelp, 9=FeedbackWidget, 10=OutboundEmail, 11=Ecommerce.
Updating ticket reply vs note: replies (visible to requester) go to /tickets/{id}/reply with body. Internal notes go to /tickets/{id}/notes with body and private=true. The adapter exposes both.
Pagination: ?page=N&per_page=M (max 100). Total count via ?include=stats or via response Link header.
Rate limits: ~1000 req/hour per plan baseline (varies). On 429 honor Retry-After.
Out of scope here: automations/workflows, SLA policies, solution articles (Freshdesk Solutions has its own API), satisfaction surveys, Freshchat/Freshcaller integrations (separate Freshworks products).
Your AI is two clicks away from Freshdesk.
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