Gorgias
Manage Gorgias (e-commerce helpdesk) tickets, messages, customers, integrations from any AI agent. 10 tools, basic-auth.
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Setup in 2 minutes
- 1Start a free trial on cloud.anythingmcp.com.
- 2Click Gorgias in the connector store. Paste credentials when prompted.
- 3Mint an MCP API key and point your AI client at the generated MCP URL.
Guides for Gorgias
Step-by-step setup for the most popular AI clients.
Setting up Gorgias
From the connector definition itself: where to find the credentials, what they need to be allowed to do, and which API this adapter talks to.
This connector wraps the Gorgias REST API (per-subdomain).
Setup:
- Log into your Gorgias dashboard at https://YOUR_SUBDOMAIN.gorgias.com → Settings → REST API.
- Click Add new API Key. The page shows your email (the account email) and a freshly-generated API key.
- Set
GORGIAS_SUBDOMAIN(just the subdomain part, e.g.mystore),GORGIAS_EMAIL,GORGIAS_API_KEY.
Authentication: HTTP Basic with username = ${GORGIAS_EMAIL} and password = ${GORGIAS_API_KEY}. The adapter wires this via BASIC_AUTH.
Per-tenant baseUrl: Gorgias is hosted per-subdomain — https://${GORGIAS_SUBDOMAIN}.gorgias.com/api. baseUrl uses {{}} substitution at import time.
Ticket model: Ticket → Messages[]. A ticket is a conversation thread with a customer; each message is one inbound/outbound email/chat/SMS. To reply, POST a new message to the ticket; to close, PUT the ticket with status: 'closed'.
Channels: Gorgias unifies email, chat, SMS, Instagram DM, Facebook DM, Shopify, voice. via field on each message identifies the channel.
Pagination: cursor-based. List endpoints return meta.next_cursor and meta.previous_cursor. Use cursor query param for the next page; limit controls page size (max 100).
Search: the tickets endpoint accepts view_id to filter by saved view, and various direct filters. For more complex queries use the dedicated /views/{id}/items endpoint.
Rate limits: 40 req/s per account; 2 concurrent connections. 429 returns Retry-After in seconds.
Out of scope here: macro CRUD beyond list, rule management, satisfaction surveys, voice call orchestration.
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