No install? Use cloud.anythingmcp.com directly.
Sign in, install the Zendesk Support in one click, paste the credentials, mint an MCP API key — done. No Docker, no git clone, no local server to run.
TL;DR
Drive Zendesk Support (the help-desk product) from any AI agent: tickets, users, organizations, groups, macros, views, search. 18 tools covering the most common agent workflows. Basic-auth with email+API token.
💡 Без установки? Используйте cloud.anythingmcp.com напрямую. Войдите, нажмите Connectors → Zendesk Support, вставьте учётные данные, создайте MCP API key — готово. Без Docker, без
git clone, без локального сервера.
Zendesk Support + Cursor
Drive Zendesk Support (the help-desk product) from any AI agent: tickets, users, organizations, groups, macros, views, search. 18 tools covering the most common agent workflows. Basic-auth with email+API token.
Предварительные требования
Полные инструкции по настройке встроены в коннектор (видны в магазине при выборе коннектора). Требуемые переменные окружения:
ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, ZENDESK_API_TOKEN
Шаг 1 — Получите учётные данные
Setup:
- Sign in to Zendesk as an admin → Admin Center → Apps and integrations → APIs → Zendesk API → Settings → Token access ON.
- Add API token, label it (e.g. 'AnythingMCP'), copy the generated token. It's shown ONCE.
- Set:
ZENDESK_SUBDOMAIN= your account subdomain (e.g.acmeif your URL isacme.zendesk.com)ZENDESK_EMAIL= the agent email of an admin user (the requests will be attributed to this user)ZENDESK_API_TOKEN= the token from step 2
…(continued in the in-app connector instructions)
Шаг 2 — Установите адаптер
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Шаг 3 — Добавьте коннектор в Cursor
Cursor читает MCP-серверы из ~/.cursor/mcp.json. Добавьте эту запись:
{
"mcpServers": {
"anythingmcp": {
"url": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- Получите MCP API key в AnythingMCP → Profile → MCP API Keys → New Key.
- Сохраните файл и перезапустите Cursor.
- Откройте Cursor → Settings → MCP и убедитесь, что
Zendesk Supportотображается как "Connected". - Начинайте чат — все инструменты
Zendesk Supportдоступны.
Доступные инструменты
| Tool | What it does |
|---|---|
zendesk_get_current_user | Return the agent user that the API credentials belong to (whoami) |
zendesk_search | Universal search using Zendesk's Lucene-like query syntax |
zendesk_list_tickets | List tickets (cursor-paginated, newest first) |
zendesk_get_ticket | Fetch a single ticket by ID with all fields including custom_fields, tags, requester_id, assignee_id, group_id, status, priority, satisfacti |
zendesk_create_ticket | Create a new ticket |
zendesk_update_ticket | Update a ticket |
zendesk_delete_ticket | Hard-delete a ticket (subject to GDPR retention policy) |
zendesk_list_ticket_comments | List all comments (public replies and internal notes) on a ticket, ordered by creation time |
zendesk_list_users | List users (end-users, agents, admins) |
zendesk_get_user | Fetch a single user by ID |
zendesk_create_or_update_user | Upsert a user by email (matches existing if email already in system) |
zendesk_list_organizations | List organizations |
zendesk_create_organization | Create a new organization |
zendesk_list_groups | List agent groups (used for ticket assignment routing) |
zendesk_list_views | List views — Zendesk's saved filter+sort definitions for tickets |
zendesk_execute_view | Run a view and return the tickets it currently matches |
zendesk_list_ticket_fields | List all ticket fields including custom ones with their IDs, types and allowed values |
zendesk_list_macros | List macros (saved sets of ticket updates an agent can apply with one click — e |
FAQ
Поддерживает ли Cursor кастомные MCP-серверы на бесплатном тарифе? Да — MCP доступен на Hobby, Pro и Business.
Следующие шаги
Это руководство помогло?