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Tidio

Tidio

Manage Tidio (live chat, helpdesk and Lyro AI) contacts, contact conversations, tickets and ticket replies from any AI agent via the Tidio OpenAPI. 10 tools, Client ID + Client Secret (Tidio Plus or Premium).

在 Cloud 上安装 TidioAPI 文档

7 天免费 · 无需信用卡 · EU 托管

问 Tidio 任何事

通过 AnythingMCP 对 Tidio 试一个真实提示 — Claude 调用工具并返回答案。在你的消息上按 Enter 即可在 Cloud 安装。

在 Cloud 上安装 Tidio
Tidio · 通过 MCP 实时
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Opus 4.7

Claude 是 AI，可能会出错。请核对回答。

2 分钟设置

  1. 1在 cloud.anythingmcp.com 开始免费试用。
  2. 2在连接器商店点击 Tidio。提示时粘贴凭据。
  3. 3生成 MCP API 密钥，将 AI 客户端指向生成的 MCP URL。
立即安装 Tidio

Tidio 指南

面向主流 AI 客户端的逐步设置。

配置 Tidio

直接来自连接器定义：在哪里获取凭据、需要哪些权限，以及该适配器调用的是哪个 API。 由连接器作者以英文提供。

This connector wraps the Tidio OpenAPI, Tidio's REST API at https://api.tidio.com (docs: https://developers.tidio.com). Tidio has no GraphQL API.

Plan: the OpenAPI is available on the Plus and Premium plans only (Starter, Growth and paid Lyro plans reach just the product-recommendation endpoints, which this connector does not use). Free has no API access.

Setup:

  1. In the Tidio panel open Settings → Developer → OpenAPI (https://www.tidio.com/panel/settings/developer). Only the project owner and admins see this section.
  2. Click Generate API Key: Tidio shows a pair of keys once — copy both.
  3. Paste the key starting with ci_ into TIDIO_CLIENT_ID and the one starting with cs_ into TIDIO_CLIENT_SECRET.

Authentication: every request carries X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret, plus the mandatory version header Accept: application/json; version=1. The connector sends all three.

Workflow:

  • Contacts: tidio_list_contacts, tidio_get_contact_by_email, tidio_get_contact, then tidio_get_contact_messages for the chat history with that contact, or tidio_update_contact to change name, email, phone or custom properties.
  • Tickets (helpdesk): tidio_list_tickets → tidio_get_ticket (with messages) → tidio_reply_to_ticket. Replying as an operator needs an operator ID from tidio_list_operators.

Live chats are read through the contact: the OpenAPI has no endpoint to list conversations or to send a chat message as an operator; the chat history is tidio_get_contact_messages, and written replies go to tickets.

Contact properties: tidio_update_contact only accepts properties already defined in the Tidio panel (Settings → Contact properties); an unknown property or a wrong type is answered with a validation error. A field set to null is cleared; a field left out stays untouched.

Pagination: list tools answer with meta.cursor; pass it back as cursor for the next page. A null cursor means the last page.

Rate limits (per project): Plus 60 requests/minute, Premium 120/minute. A 429 answers too_many_requests; x-ratelimit-remaining shows what is left.

Errors come as { "errors": [{ "code", "message" }] } — not_found, not_valid, too_many_requests, …

Out of scope here: Lyro data sources and products, webhooks, the Analytics API.

你的 AI 距离 Tidio 仅两次点击。

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