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Summary
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
Frag einfach
Beispiel-Prompts für Freshdesk
Klick auf einen Prompt, um ihn zu kopieren. In Claude, ChatGPT, Cursor, Gemini, Copilot oder OpenClaw einfügen — und gegen diesen Konnektor laufen lassen.
Claude ist KI und kann Fehler machen. Bitte Antworten gegenprüfen.
💡 Keine Installation? Nutze cloud.anythingmcp.com direkt. Einloggen, Connectors → Freshdesk klicken, Zugangsdaten einfügen, MCP-API-Key erzeugen — fertig. Kein Docker, kein
git clone, kein lokaler Server.
Freshdesk + ChatGPT
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
Voraussetzungen
Die vollständige Setup-Anleitung ist in den Connector eingebaut (im Store sichtbar, wenn du den Connector auswählst). Benötigte Umgebungsvariablen für diesen Connector:
FRESHDESK_DOMAIN, FRESHDESK_API_KEY
Schritt 1 — Zugangsdaten holen
freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
…(continued in the in-app connector instructions)
Schritt 2 — Adapter installieren
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Schritt 3 — Connector in ChatGPT hinzufügen
ChatGPT unterstützt MCP-Server über die Connectors-Funktion (Plus-/Pro-/Team-/Enterprise-Pläne). Der kostenlose Tarif unterstützt keine eigenen Connectors.
- Öffne ChatGPT → Einstellungen → Connectors (oder klicke das 🔧-Icon im Composer → Manage connectors).
- Klicke "Add custom connector".
- Trage ein:
- Name:
Freshdesk - MCP server URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer Token → MCP-API-Key einfügen (aus AnythingMCP → Profile → MCP API Keys → New Key)
- Name:
- Klicke Connect zum Autorisieren.
Verfügbare Tools
| Tool | What it does |
|---|---|
freshdesk_list_tickets | List tickets |
freshdesk_search_tickets | Search tickets with a query language |
freshdesk_get_ticket | Fetch a single ticket |
freshdesk_create_ticket | Create a ticket |
freshdesk_update_ticket | Update a ticket |
freshdesk_delete_ticket | Move ticket to trash (recoverable from UI within retention window) |
freshdesk_reply_to_ticket | Send a public reply to the requester on a ticket |
freshdesk_add_note_to_ticket | Add an internal note (private=true) or a public note to a ticket |
freshdesk_list_ticket_conversations | List all conversations (replies + notes) on a ticket, in chronological order |
freshdesk_list_contacts | List contacts (requesters/end-users) |
freshdesk_get_contact | Fetch a single contact |
freshdesk_create_contact | Create a contact |
freshdesk_list_companies | List companies (organizations of contacts) |
freshdesk_list_agents | List agents (support staff) |
freshdesk_list_groups | List agent groups (for group_id assignment) |
freshdesk_list_ticket_fields | List ticket fields including custom ones with their names and types |
FAQ
Funktioniert der kostenlose ChatGPT-Tarif mit eigenen MCP-Connectors? Nein — Plus, Pro, Team oder Enterprise erforderlich.
Nächste Schritte
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