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Connector guide3-minute read11 MCP toolsEN · DE · IT

Zammad mit Claude verbinden — über MCP

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

HCBy HelpCode teamAktualisiert 3 min read Open Source auf GitHub
Install Zammad on Cloud — free trialSchritt-für-Schritt-Anleitung lesen

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Zammad

Zammad

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

Tools

11

Region

DE

Kategorie

Customer Support

Authentifizierung

API Key

Benötigte Env-Vars

ZAMMAD_URLZAMMAD_API_TOKEN
Mit einem Klick in der Cloud installieren

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    Jeder MCP-kompatible Client

Installation überspringen. In unter 2 Minuten einsatzbereit.

Starte eine kostenlose Testphase auf cloud.anythingmcp.com, füge Zammad mit einem Klick hinzu und richte deinen KI-Client (Claude, ChatGPT, Copilot oder Cursor) auf den erzeugten MCP-Endpoint. Kein Docker, kein git clone, keinerlei Entwicklungserfahrung nötig.

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Summary

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

Frag einfach

Beispiel-Prompts für Zammad

Klick auf einen Prompt, um ihn zu kopieren. In Claude, ChatGPT, Cursor, Gemini, Copilot oder OpenClaw einfügen — und gegen diesen Connector laufen lassen.

Zammad · live via MCP
Teilen
Opus 4.7

Claude ist KI und kann Fehler machen. Bitte Antworten gegenprüfen.

💡 Keine Installation? Nutze cloud.anythingmcp.com direkt. Einloggen, Connectors → Zammad klicken, Zugangsdaten einfügen, MCP-API-Key erzeugen — fertig. Kein Docker, kein git clone, kein lokaler Server.

Zammad + Claude

Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.

Voraussetzungen

Die vollständige Setup-Anleitung ist in den Connector eingebaut (im Store sichtbar, wenn du den Connector auswählst). Benötigte Umgebungsvariablen für diesen Connector:

ZAMMAD_URL, ZAMMAD_API_TOKEN

Schritt 1 — Zugangsdaten holen

Getting a token

  1. Sign in to Zammad, open your avatar → Profile → Token Access, and switch token access on if an admin has not already.
  2. Create a token with the permissions the agent needs — ticket.agent to read and answer tickets, admin only if you really want the agent to change configuration.
  3. Put it in ZAMMAD_API_TOKEN and your instance's base URL (no trailing slash, no /api) in ZAMMAD_URL.

The Authorization header is Token token=…, Zammad's own scheme — not Bearer. This adapter sends it correctly; it is the first thing to check when hand-building a Zammad connector that 401s with a token you know is good.

…(continued in the in-app connector instructions)

Schritt 2 — Adapter installieren

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Schritt 3 — Connector in Claude hinzufügen

Empfohlener Weg — funktioniert auf claude.ai web ohne Anfassen einer Konfigurationsdatei.

  1. Öffne claude.ai/customize/connectors.
  2. Klicke "Add custom connector".
  3. Trage ein:
    • Name: Zammad
    • URL: https://cloud.anythingmcp.com/mcp
    • Authentication: Bearer Token → MCP-API-Key einfügen (aus AnythingMCP → Profile → MCP API Keys → New Key)
  4. Klicke Connect zum Autorisieren.

Alle unten gelisteten Tools erscheinen in deinem Chat — leg los mit Prompts.

Verfügbare Tools

ToolWhat it does
zammad_get_meRead the user the token belongs to, with their roles, group memberships and permissions
zammad_list_ticketsList tickets, newest first, with state, priority, group, owner and customer
zammad_search_ticketsFull-text search across tickets
zammad_get_ticketRead one ticket by number or id with all its attributes: state, priority, owner, customer, group, SLA and custom fields
zammad_list_ticket_articlesRead the conversation on one ticket: every article in order, with sender, type, body and whether it is internal
zammad_list_usersList users (agents and customers) with their name, e-mail, organization and active flag
zammad_search_usersFind a user by name, e-mail or phone fragment — the usual first step before opening a ticket for somebody
zammad_list_organizationsList organizations (the customer companies tickets are grouped under) with their domain, note and VIP flag
zammad_list_groupsList the groups (queues) tickets are routed into, with their assignment and follow-up settings
zammad_create_ticketOpen a real ticket in the live instance
zammad_add_articleAdd an article to an existing ticket

FAQ

Funktioniert es mit Claude Code genauso wie mit Claude Desktop? Ja — beide auf https://cloud.anythingmcp.com/mcp zeigen lassen.

Nächste Schritte

War dieser Guide hilfreich?

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