Help Scout
Drive Help Scout (shared inbox + helpdesk) from any AI agent: conversations, customers, mailboxes, tags, threads. 13 tools, OAuth2 client_credentials auth (auto-refreshed).
7 Tage gratis · keine Kreditkarte · EU-Hosting
Frag Help alles
Teste einen echten Prompt gegen Help Scout via AnythingMCP — Claude ruft die Tools auf, liefert die Antwort. Drück Enter auf deine eigene Nachricht, um auf Cloud zu installieren.
Help auf Cloud installierenClaude ist KI und kann Fehler machen. Bitte Antworten gegenprüfen.
Setup in 2 Minuten
- 1Free Trial auf cloud.anythingmcp.com starten.
- 2Im Connector-Store auf Help Scout klicken. Credentials einfügen.
- 3MCP-API-Key generieren und KI-Client auf die MCP-URL zeigen.
Anleitungen für Help
Schritt-für-Schritt-Setup für die wichtigsten KI-Clients.
Help Scout einrichten
Direkt aus der Connector-Definition: wo du die Credentials findest, welche Rechte sie brauchen und mit welcher API dieser Adapter spricht. Vom Connector-Autor auf Englisch bereitgestellt.
This connector uses the Help Scout Mailbox API v2 (developer.helpscout.com/mailbox-api). The Mailbox API is OAuth2-only — there are no Personal Access Tokens (those belong to the separate Docs API).
Setup (one-off):
- Sign in to Help Scout. Click your avatar (top-right) → Your Profile → My Apps → Create App.
- Pick any App Name (e.g. "AnythingMCP") and a Redirection URL (placeholder is fine for client_credentials — e.g.
https://anythingmcp.com/oauth/callback). Copy the generated App ID and App Secret. - Set the two env vars below to those values.
Token lifecycle: the engine performs the OAuth2 client_credentials grant against https://api.helpscout.net/v2/oauth2/token and caches the access token. Help Scout tokens expire after 48h; the engine refreshes proactively 5 min before expiry — no manual rotation needed.
Authentication: every API call sends Authorization: Bearer <auto-issued access_token>.
Conversations are central: Help Scout calls tickets 'conversations'. They live in mailboxes. Each has customer (the requester), assignee, status (active/pending/closed/spam), threads (replies/notes).
Thread types: customer (inbound from customer), reply (outbound public), note (internal), forward (forwarded by agent), phone (logged call), chat (live-chat).
Status values: active, pending (snoozed), closed, spam, open (legacy). Use 'closed' to resolve.
HAL+JSON: responses follow the HAL spec — _embedded contains nested collections, _links for navigation. Pagination via ?page=N&size=M (max 50).
Custom fields: each mailbox has its own custom fields. Set them via customFields array in conversation create/update.
Rate limits: 400 req/min per app. On 429 back off.
Out of scope here: Docs (separate Help Scout Docs API, uses API key + HTTP Basic), Beacon, Reports analytics endpoints, webhooks management.
Deine KI ist zwei Klicks von Help Scout entfernt.
Connector installieren, Credentials einfügen, KI fragen. 7 Tage gratis, keine Kreditkarte.