Sáltate la instalación. Funcionando en menos de 2 minutos.
Inicia una prueba gratuita en cloud.anythingmcp.com, añade Zammad con un clic y apunta tu cliente de IA (Claude, ChatGPT, Copilot o Cursor) al endpoint MCP generado. Sin Docker, sin git clone, sin experiencia de desarrollo.
Summary
Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.
Prueba a pedir
Prompts de ejemplo para Zammad
Haz clic en un prompt para copiarlo. Pégalo en Claude, ChatGPT, Cursor, Gemini, Copilot u OpenClaw para ejecutarlo contra este conector.
Claude es IA y puede equivocarse. Verifica siempre las respuestas.
💡 ¿Sin instalación? Usa cloud.anythingmcp.com directamente. Inicia sesión, pulsa Connectors → Zammad, pega tus credenciales, genera una MCP API key — listo. Sin Docker, sin
git clone, sin servidor local.
Zammad + Cursor
Zammad open-source helpdesk: tickets, their articles, users, organizations and groups, plus full-text search across the ticket base. REST API v1 on your own Zammad instance, token auth.
Requisitos previos
Las instrucciones de configuración completas están incluidas en el conector (visibles en el store al seleccionarlo). Las variables de entorno requeridas:
ZAMMAD_URL, ZAMMAD_API_TOKEN
Paso 1 — Obtener credenciales
Getting a token
- Sign in to Zammad, open your avatar → Profile → Token Access, and switch token access on if an admin has not already.
- Create a token with the permissions the agent needs —
ticket.agentto read and answer tickets,adminonly if you really want the agent to change configuration. - Put it in
ZAMMAD_API_TOKENand your instance's base URL (no trailing slash, no/api) inZAMMAD_URL.
The Authorization header is Token token=…, Zammad's own scheme — not Bearer. This adapter sends it correctly; it is the first thing to check when hand-building a Zammad connector that 401s with a token you know is good.
…(continued in the in-app connector instructions)
Paso 2 — Instalar el adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Paso 3 — Añadir el conector en Cursor
Cursor lee servidores MCP desde ~/.cursor/mcp.json. Añade esta entrada:
{
"mcpServers": {
"anythingmcp": {
"url": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- Obtén tu MCP API key desde AnythingMCP → Perfil → MCP API Keys → Nueva Key.
- Guarda el archivo y reinicia Cursor.
- Abre Cursor → Configuración → MCP para verificar que
Zammadaparece como "Connected". - Empieza a chatear — todas las herramientas de
Zammadestán disponibles.
Herramientas disponibles
| Tool | What it does |
|---|---|
zammad_get_me | Read the user the token belongs to, with their roles, group memberships and permissions |
zammad_list_tickets | List tickets, newest first, with state, priority, group, owner and customer |
zammad_search_tickets | Full-text search across tickets |
zammad_get_ticket | Read one ticket by number or id with all its attributes: state, priority, owner, customer, group, SLA and custom fields |
zammad_list_ticket_articles | Read the conversation on one ticket: every article in order, with sender, type, body and whether it is internal |
zammad_list_users | List users (agents and customers) with their name, e-mail, organization and active flag |
zammad_search_users | Find a user by name, e-mail or phone fragment — the usual first step before opening a ticket for somebody |
zammad_list_organizations | List organizations (the customer companies tickets are grouped under) with their domain, note and VIP flag |
zammad_list_groups | List the groups (queues) tickets are routed into, with their assignment and follow-up settings |
zammad_create_ticket | Open a real ticket in the live instance |
zammad_add_article | Add an article to an existing ticket |
FAQ
¿Cursor soporta servidores MCP personalizados en el plan free? Sí — MCP está disponible en Hobby, Pro y Business.
Siguientes pasos
¿Te ha sido útil esta guía?
