Resumen
Zammad, helpdesk de código abierto: tickets, sus artículos, usuarios, organizaciones y grupos, además de búsqueda de texto completo en toda la base de tickets. REST API v1 en tu propia instancia de Zammad, autenticación por token.
Configuración guiada
Conecta Zammad a Claude, ChatGPT o Copilot en 2 minutos
Empieza la prueba gratuita en AnythingMCP Cloud, conecta Zammad con la configuración guiada y añade tu URL MCP a tu asistente de IA. Sin código y sin servidores que mantener.
Sin tarjeta de crédito · 7 días de prueba · Alternativa self-host disponible
Prueba a pedir
Prompts de ejemplo para Zammad
Haz clic en un prompt para copiarlo. Pégalo en Claude, ChatGPT, Cursor, Gemini, Copilot u OpenClaw para ejecutarlo contra este conector.
Claude es IA y puede equivocarse. Verifica siempre las respuestas.
💡 ¿Sin instalación? Usa cloud.anythingmcp.com directamente. Inicia sesión, pulsa Connectors → Zammad, pega tus credenciales, genera una MCP API key — listo. Sin Docker, sin
git clone, sin servidor local.
Zammad
Zammad, helpdesk de código abierto: tickets, sus artículos, usuarios, organizaciones y grupos, además de búsqueda de texto completo en toda la base de tickets. REST API v1 en tu propia instancia de Zammad, autenticación por token.
Configuración
Getting a token
- Sign in to Zammad, open your avatar → Profile → Token Access, and switch token access on if an admin has not already.
- Create a token with the permissions the agent needs —
ticket.agentto read and answer tickets,adminonly if you really want the agent to change configuration. - Put it in
ZAMMAD_API_TOKENand your instance's base URL (no trailing slash, no/api) inZAMMAD_URL.
The Authorization header is Token token=…, Zammad's own scheme — not Bearer. This adapter sends it correctly; it is the first thing to check when hand-building a Zammad connector that 401s with a token you know is good.
…(continued in the in-app connector instructions)
Requisitos previos: ZAMMAD_URL, ZAMMAD_API_TOKEN
Instalar el conector localmente
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Abre http://localhost:3000/connectors/store, elige Zammad e introduce las variables listadas en los Requisitos previos.
Herramientas disponibles
| Tool | What it does |
|---|---|
zammad_get_me | Read the user the token belongs to, with their roles, group memberships and permissions |
zammad_list_tickets | List tickets, newest first, with state, priority, group, owner and customer |
zammad_search_tickets | Full-text search across tickets |
zammad_get_ticket | Read one ticket by number or id with all its attributes: state, priority, owner, customer, group, SLA and custom fields |
zammad_list_ticket_articles | Read the conversation on one ticket: every article in order, with sender, type, body and whether it is internal |
zammad_list_users | List users (agents and customers) with their name, e-mail, organization and active flag |
zammad_search_users | Find a user by name, e-mail or phone fragment — the usual first step before opening a ticket for somebody |
zammad_list_organizations | List organizations (the customer companies tickets are grouped under) with their domain, note and VIP flag |
zammad_list_groups | List the groups (queues) tickets are routed into, with their assignment and follow-up settings |
zammad_create_ticket | Open a real ticket in the live instance |
zammad_add_article | Add an article to an existing ticket |
Siguientes pasos
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