Freshservice
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
7 días gratis · sin tarjeta · hosting UE
Pregunta cualquier cosa a Freshservice
Prueba un prompt real contra Freshservice vía AnythingMCP — Claude llama a los tools y responde. Pulsa Enter en tu mensaje para instalar en Cloud.
Instalar Freshservice en CloudClaude es IA y puede equivocarse. Verifica siempre las respuestas.
Setup en 2 minutos
- 1Inicia trial gratuita en cloud.anythingmcp.com.
- 2Click en Freshservice en el connector store. Pega las credenciales.
- 3Genera MCP API key y apunta el cliente AI a la URL MCP.
Guías para Freshservice
Setup paso a paso para los principales clientes AI.
Configurar Freshservice
Directamente de la definición del conector: dónde encontrar las credenciales, qué permisos necesitan y con qué API habla este adaptador. Proporcionadas en inglés por el autor del conector.
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
Per-tenant baseUrl: https://${FRESHSERVICE_SUBDOMAIN}.freshservice.com/api/v2. Substituted at import time.
Ticket statuses (integer codes):
- 2: Open
- 3: Pending
- 4: Resolved
- 5: Closed Priorities: 1=Low, 2=Medium, 3=High, 4=Urgent. Sources: 1=Email, 2=Portal, 3=Phone, 4=Chat, 5=Feedback widget, 6=Yammer, 7=AWS Cloudwatch, 8=Pagerduty, 9=Walkup, 10=Slack.
ITIL records: Freshservice exposes Tickets, Problems, Changes, Releases. They share much of the same shape but live at different endpoints.
Pagination: page (1-based) + per_page (max 100). Header Link carries the next-page URL. Many list endpoints cap at 9 pages total — for full export use the dedicated archive APIs.
Rate limits: 100 req/min per API key on Starter, up to 1k/min on Enterprise. 429 returns Retry-After in seconds.
Out of scope here: workflow automation, project portfolio management, contract CRUD beyond list, asset relationships graph.
Tu IA está a dos clicks de Freshservice.
Instala el conector, pega credenciales, pregunta a la IA. 7 días gratis, sin tarjeta.