Help Scout
Drive Help Scout (shared inbox + helpdesk) from any AI agent: conversations, customers, mailboxes, tags, threads. 13 tools, OAuth2 client_credentials auth (auto-refreshed).
7 días gratis · sin tarjeta · hosting UE
Pregunta cualquier cosa a Help
Prueba un prompt real contra Help Scout vía AnythingMCP — Claude llama a los tools y responde. Pulsa Enter en tu mensaje para instalar en Cloud.
Instalar Help en CloudClaude es IA y puede equivocarse. Verifica siempre las respuestas.
Setup en 2 minutos
- 1Inicia trial gratuita en cloud.anythingmcp.com.
- 2Click en Help Scout en el connector store. Pega las credenciales.
- 3Genera MCP API key y apunta el cliente AI a la URL MCP.
Guías para Help
Setup paso a paso para los principales clientes AI.
Configurar Help Scout
Directamente de la definición del conector: dónde encontrar las credenciales, qué permisos necesitan y con qué API habla este adaptador. Proporcionadas en inglés por el autor del conector.
This connector uses the Help Scout Mailbox API v2 (developer.helpscout.com/mailbox-api). The Mailbox API is OAuth2-only — there are no Personal Access Tokens (those belong to the separate Docs API).
Setup (one-off):
- Sign in to Help Scout. Click your avatar (top-right) → Your Profile → My Apps → Create App.
- Pick any App Name (e.g. "AnythingMCP") and a Redirection URL (placeholder is fine for client_credentials — e.g.
https://anythingmcp.com/oauth/callback). Copy the generated App ID and App Secret. - Set the two env vars below to those values.
Token lifecycle: the engine performs the OAuth2 client_credentials grant against https://api.helpscout.net/v2/oauth2/token and caches the access token. Help Scout tokens expire after 48h; the engine refreshes proactively 5 min before expiry — no manual rotation needed.
Authentication: every API call sends Authorization: Bearer <auto-issued access_token>.
Conversations are central: Help Scout calls tickets 'conversations'. They live in mailboxes. Each has customer (the requester), assignee, status (active/pending/closed/spam), threads (replies/notes).
Thread types: customer (inbound from customer), reply (outbound public), note (internal), forward (forwarded by agent), phone (logged call), chat (live-chat).
Status values: active, pending (snoozed), closed, spam, open (legacy). Use 'closed' to resolve.
HAL+JSON: responses follow the HAL spec — _embedded contains nested collections, _links for navigation. Pagination via ?page=N&size=M (max 50).
Custom fields: each mailbox has its own custom fields. Set them via customFields array in conversation create/update.
Rate limits: 400 req/min per app. On 429 back off.
Out of scope here: Docs (separate Help Scout Docs API, uses API key + HTTP Basic), Beacon, Reports analytics endpoints, webhooks management.
Tu IA está a dos clicks de Help Scout.
Instala el conector, pega credenciales, pregunta a la IA. 7 días gratis, sin tarjeta.