Connect Gorgias to Microsoft Copilot via MCP

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Gorgias, paste your credentials, mint an MCP API key — done. No Docker, no git clone, no local server.

Gorgias + Microsoft Copilot

Manage Gorgias (e-commerce helpdesk) tickets, messages, customers, users and macros from any AI agent. Basic auth.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

GORGIAS_SUBDOMAIN, GORGIAS_EMAIL, GORGIAS_API_KEY

Step 1 — Get credentials

This connector wraps the Gorgias REST API (per-subdomain).

Setup:

1. Log into your Gorgias dashboard at https://YOUR_SUBDOMAIN.gorgias.com → Settings → REST API.
2. Click Add new API Key. The page shows your email (the account email) and a freshly-generated API key.
3. Set GORGIAS_SUBDOMAIN (just the subdomain part, e.g. mystore), GORGIAS_EMAIL, GORGIAS_API_KEY.

Authentication: HTTP Basic with username = ${GORGIAS_EMAIL} and password = ${GORGIAS_API_KEY}. The adapter wires this via BASIC_AUTH.

Per-tenant baseUrl: Gorgias is hosted per-subdomain — https://${GORGIAS_SUBDOMAIN}.gorgias.com/api. baseUrl uses {{}} substitution at import time.

…(continued in the in-app connector instructions)

All messages and macros: gorgias_list_all_messages lists messages across every ticket, newest first. gorgias_find_macros and gorgias_read_macro search and read macros (saved replies with actions such as tags or a status change) and can rank the macros that best answer a ticket; gorgias_add_macro and gorgias_edit_macro create and change them. gorgias_remove_macro deletes a macro for good, so it installs switched off: switch it on deliberately on the connector page if you need it. The AI asks before every change.

Already installed? The new tools reach a connector you installed earlier through its catalog update: open the connector in AnythingMCP and, under Catalog update available, check the list of new tools and click Apply update. Your credentials and any tools you added yourself stay as they are, and the delete tool arrives switched off, as on a new install.

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Microsoft Copilot

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Microsoft Copilot uses MCP servers through agents built in Copilot Studio: you add AnythingMCP to an agent as a tool, then publish the agent to Microsoft 365 Copilot and Teams. Copilot Studio connects from Microsoft's cloud over Streamable HTTP, which AnythingMCP supports.

1. In Copilot Studio, open your agent (or create one), go to Tools and choose Add a tool → New tool → Model Context Protocol.
2. Enter a Server name (for example AnythingMCP), a Server description that says what the connector does, and the Server URL https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID. Copilot Studio uses the description to decide when to call the server.
3. Under authentication, choose API key, set Type to Header and the header name to X-API-Key, then select Create.
4. In Add tool, choose Create a new connection, paste an MCP API key from AnythingMCP (MCP Servers → your server → API keys) and select Add to agent.
5. Try it in the agent's Test pane: ask for something that needs the Gorgias tools.
6. Select Publish, then Channels → Microsoft 365 and Microsoft Teams, keep Make agent available in Microsoft Copilot selected and choose Add channel. See agent in Teams installs it for you; in Microsoft 365 Copilot, type @ and pick the agent.

Prefer per-user sign-in? Choose OAuth 2.0 → Dynamic discovery instead of an API key: each user then signs in to AnythingMCP the first time the agent calls it.

Self-hosting? Use your instance's public HTTPS address instead of https://cloud.anythingmcp.com. Copilot Studio connects from Microsoft's cloud, so localhost does not work.

Available tools

FAQ

Which Copilot is this for? Microsoft 365 Copilot at work, through agents built in Copilot Studio. The Microsoft Copilot app for personal accounts has no option to add your own MCP server.

What do I need? A work account with access to Copilot Studio (a license or a trial) to build the agent. People who use it in Microsoft 365 Copilot or Teams need access to the agent: share it with them, or ask an admin to publish it to the organization. If your organization applies data policies to Power Platform connectors, they cover MCP servers too.

The agent doesn't call the tools. Check that the header name is exactly X-API-Key and that the key belongs to the same MCP server as the URL, and make the server description specific: Copilot Studio uses it to decide when to call the server. Publish the agent again after each change; in an open chat, type "start over" to get the new version.

Next steps

• Connector landing page
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