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Summary
Drive Kustomer (modern customer service CRM, Meta-owned) from any AI agent: conversations, messages, customers, notes, custom objects. 10 tools, Bearer auth.
Try asking
Example prompts for Kustomer
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Kustomer, paste your credentials, mint an MCP API key — done. No Docker, no
git clone, no local server.
Kustomer + ChatGPT
Drive Kustomer (modern customer service CRM, Meta-owned) from any AI agent: conversations, messages, customers, notes, custom objects. 10 tools, Bearer auth.
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
KUSTOMER_API_KEY, KUSTOMER_SUBDOMAIN
Step 1 — Get credentials
kustomer.com).
Setup:
- Sign in to Kustomer → top-right avatar → Settings → Security → API Keys → Add API Key.
- Pick role: org.permission.customer.read+write, org.permission.conversation.read+write, etc.
- Set
KUSTOMER_API_KEY. - Note your org subdomain (e.g.
acmeforacme.kustomerapp.com). SetKUSTOMER_SUBDOMAIN.
Authentication: Authorization: Bearer ${KUSTOMER_API_KEY}.
Subdomain-templated URL: https://${KUSTOMER_SUBDOMAIN}.api.kustomerapp.com/v1.
Customer-centric model: Kustomer's selling point is the unified customer timeline. A customer has multiple emails/phones/social handles; conversations roll up under the customer.
…(continued in the in-app connector instructions)
Step 2 — Install the adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Step 3 — Add the connector in ChatGPT
Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (
https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide showsYOUR_SERVER_ID.
ChatGPT connects to MCP servers as custom apps in developer mode, available on paid plans (not on Free). On Business and Enterprise workspaces an admin may have to allow it first.
- In ChatGPT, open Settings → Security and login and turn on Developer mode.
- Go to chatgpt.com/plugins and click +.
- Enter a name and a short description, e.g. Name:
Kustomer. - Under Connection, enter the MCP server URL
https://cloud.anythingmcp.com/mcp/YOUR_SERVER_IDand create the connection. - When ChatGPT asks, sign in to AnythingMCP (OAuth) and allow access.
Available tools
| Tool | What it does |
|---|---|
kustomer_get_current_tracking_id | Return the org / org details — sanity check for API key validity |
kustomer_search_customers | Search customers via the v1 search endpoint (Kustomer's Lucene-style query) |
kustomer_get_customer | Fetch a customer by ID |
kustomer_create_customer | Create a customer |
kustomer_search_conversations | Search conversations |
kustomer_get_conversation | Fetch a conversation by ID |
kustomer_update_conversation | Update a conversation — change status (open/snoozed/done), assignee, queue, priority, tags |
kustomer_add_note_to_conversation | Add an internal note (private — not sent to customer) |
kustomer_create_outbound_message | Send a public message in a conversation (email/SMS/chat reply) |
kustomer_list_users | List org users (agents) |
FAQ
Does the free ChatGPT plan work with custom MCP connectors? No. Custom MCP connections need developer mode, which is only on paid plans.
Next steps
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