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How to Connect TOPdesk to Microsoft Copilot — via MCP

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

HCBy HelpCode teamUpdated 4 min read Open-source on GitHub
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TOPdesk

TOPdesk

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

tools

10

Region

NL

Category

IT Service Management

Authentication

Basic Auth

Required env vars

TOPDESK_URLTOPDESK_USERNAMETOPDESK_APP_PASSWORD
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    Any MCP-compatible client

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Summary

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

Try asking

Example prompts for TOPdesk

Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.

TOPdesk · live via MCP
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Opus 4.7

Claude is AI and can make mistakes. Please double-check responses.

💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → TOPdesk, paste your credentials, mint an MCP API key — done. No Docker, no git clone, no local server.

TOPdesk + Microsoft Copilot

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

TOPDESK_URL, TOPDESK_USERNAME, TOPDESK_APP_PASSWORD

Step 1 — Get credentials

Use an application password, never the operator's own.

  1. In TOPdesk open Modules → Supporting Files → Operator Management, pick the operator the integration should act as, and on its card create an Application Password. TOPdesk shows it once.
  2. Give that operator exactly the permission groups the agent needs — TOPdesk enforces them per module, and a missing one produces a 403 rather than an empty list, which is at least honest.
  3. Set TOPDESK_URL to your instance root (e.g. https://mycompany.topdesk.net, no trailing slash), TOPDESK_USERNAME to the operator login name and TOPDESK_APP_PASSWORD to the generated value.

…(continued in the in-app connector instructions)

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Microsoft Copilot

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Microsoft Copilot uses MCP servers through agents built in Copilot Studio: you add AnythingMCP to an agent as a tool, then publish the agent to Microsoft 365 Copilot and Teams. Copilot Studio connects from Microsoft's cloud over Streamable HTTP, which AnythingMCP supports.

  1. In Copilot Studio, open your agent (or create one), go to Tools and choose Add a tool → New tool → Model Context Protocol.
  2. Enter a Server name (for example AnythingMCP), a Server description that says what the connector does, and the Server URL https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID. Copilot Studio uses the description to decide when to call the server.
  3. Under authentication, choose API key, set Type to Header and the header name to X-API-Key, then select Create.
  4. In Add tool, choose Create a new connection, paste an MCP API key from AnythingMCP (MCP Servers → your server → API keys) and select Add to agent.
  5. Try it in the agent's Test pane: ask for something that needs the TOPdesk tools.
  6. Select Publish, then Channels → Microsoft 365 and Microsoft Teams, keep Make agent available in Microsoft Copilot selected and choose Add channel. See agent in Teams installs it for you; in Microsoft 365 Copilot, type @ and pick the agent.

Prefer per-user sign-in? Choose OAuth 2.0 → Dynamic discovery instead of an API key: each user then signs in to AnythingMCP the first time the agent calls it.

Self-hosting? Use your instance's public HTTPS address instead of https://cloud.anythingmcp.com. Copilot Studio connects from Microsoft's cloud, so localhost does not work.

Available tools

ToolWhat it does
topdesk_get_versionRead the TOPdesk version this instance runs
topdesk_list_incidentsList incidents with FIQL filtering
topdesk_get_incidentRead one incident by its TOPdesk number or UUID, with its caller, category, status, operator group, SLA target dates and request text
topdesk_get_incident_progressRead the progress trail of one incident: every action and memo in order, with author, timestamp and whether it is invisible to the caller
topdesk_list_changesList change activities with their number, requester, status, planned dates and change type
topdesk_list_personsList persons (the callers incidents are raised for) with their name, e-mail, branch and department
topdesk_list_operatorsList operators (the staff who work the queue) with their name, e-mail and the operator groups they belong to
topdesk_list_branchesList branches — the sites or client organisations TOPdesk groups people and assets under — with their name, address and client reference num
topdesk_search_assetsSearch the asset management module for configuration items by name or type, returning their id, name, template and status
topdesk_create_incidentOpen a real incident in the live instance

FAQ

Which Copilot is this for? Microsoft 365 Copilot at work, through agents built in Copilot Studio. The Microsoft Copilot app for personal accounts has no option to add your own MCP server.

What do I need? A work account with access to Copilot Studio (a license or a trial) to build the agent. People who use it in Microsoft 365 Copilot or Teams need access to the agent: share it with them, or ask an admin to publish it to the organization. If your organization applies data policies to Power Platform connectors, they cover MCP servers too.

The agent doesn't call the tools. Check that the header name is exactly X-API-Key and that the key belongs to the same MCP server as the URL, and make the server description specific: Copilot Studio uses it to decide when to call the server. Publish the agent again after each change; in an open chat, type "start over" to get the new version.

Next steps

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