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Summary

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

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Example prompts for TOPdesk

Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.

TOPdesk · live via MCP

Claude is AI and can make mistakes. Please double-check responses.

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TOPdesk + Gemini

TOPdesk ITSM: incidents, changes, assets, operators, persons and branches, with TOPdesk's FIQL query language for precise filtering. REST API, Basic auth with an application password.

Prerequisites

See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:

TOPDESK_URL, TOPDESK_USERNAME, TOPDESK_APP_PASSWORD

Step 1 — Get credentials

Use an application password, never the operator's own.

In TOPdesk open Modules → Supporting Files → Operator Management, pick the operator the integration should act as, and on its card create an Application Password. TOPdesk shows it once.
Give that operator exactly the permission groups the agent needs — TOPdesk enforces them per module, and a missing one produces a 403 rather than an empty list, which is at least honest.
Set TOPDESK_URL to your instance root (e.g. https://mycompany.topdesk.net, no trailing slash), TOPDESK_USERNAME to the operator login name and TOPDESK_APP_PASSWORD to the generated value.

…(continued in the in-app connector instructions)

Step 2 — Install the adapter

curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d

Step 3 — Add the connector in Gemini

Your server URL: in AnythingMCP, open MCP Servers → the server this connector is on, and copy its URL (https://cloud.anythingmcp.com/mcp/…). Use it wherever this guide shows YOUR_SERVER_ID.

Gemini CLI reads MCP servers from ~/.gemini/settings.json (or %APPDATA%\gemini\settings.json on Windows). Add:

{
  "mcpServers": {
    "anythingmcp": {
      "httpUrl": "https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID",
      "headers": { "X-API-Key": "YOUR_MCP_API_KEY" }
    }
  }
}

Get your MCP API key from AnythingMCP → MCP Servers → your server → API keys.
Save the file and restart gemini.
Run /mcp inside the Gemini CLI — TOPdesk should be listed as available.
Vertex AI Studio: pass https://cloud.anythingmcp.com/mcp/YOUR_SERVER_ID to the tools array of your request with the same X-API-Key header.

Available tools

Tool	What it does
`topdesk_get_version`	Read the TOPdesk version this instance runs
`topdesk_list_incidents`	List incidents with FIQL filtering
`topdesk_get_incident`	Read one incident by its TOPdesk number or UUID, with its caller, category, status, operator group, SLA target dates and request text
`topdesk_get_incident_progress`	Read the progress trail of one incident: every action and memo in order, with author, timestamp and whether it is invisible to the caller
`topdesk_list_changes`	List change activities with their number, requester, status, planned dates and change type
`topdesk_list_persons`	List persons (the callers incidents are raised for) with their name, e-mail, branch and department
`topdesk_list_operators`	List operators (the staff who work the queue) with their name, e-mail and the operator groups they belong to
`topdesk_list_branches`	List branches — the sites or client organisations TOPdesk groups people and assets under — with their name, address and client reference num
`topdesk_search_assets`	Search the asset management module for configuration items by name or type, returning their id, name, template and status
`topdesk_create_incident`	Open a real incident in the live instance

FAQ

Does Gemini 1.5 Pro or 2.x support MCP? Yes — Gemini CLI ≥ 0.4 and Vertex AI tools API both accept MCP httpUrl connectors with custom headers.

Next steps

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How to Connect TOPdesk to Gemini — via MCP

Example prompts for TOPdesk

TOPdesk + Gemini

Prerequisites

Step 1 — Get credentials

Step 2 — Install the adapter

Step 3 — Add the connector in Gemini

Available tools

FAQ

Next steps

Your TOPdesk agent is one click away.

Related guides

How to Connect TOPdesk to Microsoft Copilot — via MCP

How to Connect TOPdesk to Meta Muse — via MCP

How to Connect TOPdesk to ChatGPT — via MCP

How to Connect TOPdesk to Claude — via MCP

How to Connect TOPdesk to Cursor — via MCP

TOPdesk to MCP — Drive TOPdesk from any AI Agent