Freshservice
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
7 giorni gratis · senza carta · hosting UE
Chiedi qualsiasi cosa a Freshservice
Prova un prompt reale su Freshservice via AnythingMCP — Claude chiama i tool e risponde. Premi Enter sul tuo messaggio per installare su Cloud.
Installa Freshservice su CloudClaude è un'AI e può sbagliare. Verifica sempre le risposte.
Setup in 2 minuti
- 1Avvia la trial gratuita su cloud.anythingmcp.com.
- 2Clicca Freshservice nel connector store. Incolla le credenziali quando richiesto.
- 3Genera una MCP API key e punta il client AI all'URL MCP generato.
Guide per Freshservice
Setup passo-passo per i principali client AI.
Configurare Freshservice
Direttamente dalla definizione del connettore: dove trovare le credenziali, quali permessi servono e con quale API parla questo adapter. Fornite in inglese dall'autore del connettore.
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
Per-tenant baseUrl: https://${FRESHSERVICE_SUBDOMAIN}.freshservice.com/api/v2. Substituted at import time.
Ticket statuses (integer codes):
- 2: Open
- 3: Pending
- 4: Resolved
- 5: Closed Priorities: 1=Low, 2=Medium, 3=High, 4=Urgent. Sources: 1=Email, 2=Portal, 3=Phone, 4=Chat, 5=Feedback widget, 6=Yammer, 7=AWS Cloudwatch, 8=Pagerduty, 9=Walkup, 10=Slack.
ITIL records: Freshservice exposes Tickets, Problems, Changes, Releases. They share much of the same shape but live at different endpoints.
Pagination: page (1-based) + per_page (max 100). Header Link carries the next-page URL. Many list endpoints cap at 9 pages total — for full export use the dedicated archive APIs.
Rate limits: 100 req/min per API key on Starter, up to 1k/min on Enterprise. 429 returns Retry-After in seconds.
Out of scope here: workflow automation, project portfolio management, contract CRUD beyond list, asset relationships graph.
La tua AI è a due click da Freshservice.
Installa il connettore, incolla le credenziali, chiedi all'AI. 7 giorni gratis, niente carta.