Freshservice
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
7-day free trial · No credit card · EU-hosted
Ask Freshservice anything
Try a real prompt against Freshservice via AnythingMCP — Claude calls the tools, returns the answer. Press Enter on your own message to install on Cloud.
Install Freshservice on CloudClaude is AI and can make mistakes. Please double-check responses.
Setup in 2 minutes
- 1Start a free trial on cloud.anythingmcp.com.
- 2Click Freshservice in the connector store. Paste credentials when prompted.
- 3Mint an MCP API key and point your AI client at the generated MCP URL.
Guides for Freshservice
Step-by-step setup for the most popular AI clients.
Setting up Freshservice
From the connector definition itself: where to find the credentials, what they need to be allowed to do, and which API this adapter talks to.
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
Per-tenant baseUrl: https://${FRESHSERVICE_SUBDOMAIN}.freshservice.com/api/v2. Substituted at import time.
Ticket statuses (integer codes):
- 2: Open
- 3: Pending
- 4: Resolved
- 5: Closed Priorities: 1=Low, 2=Medium, 3=High, 4=Urgent. Sources: 1=Email, 2=Portal, 3=Phone, 4=Chat, 5=Feedback widget, 6=Yammer, 7=AWS Cloudwatch, 8=Pagerduty, 9=Walkup, 10=Slack.
ITIL records: Freshservice exposes Tickets, Problems, Changes, Releases. They share much of the same shape but live at different endpoints.
Pagination: page (1-based) + per_page (max 100). Header Link carries the next-page URL. Many list endpoints cap at 9 pages total — for full export use the dedicated archive APIs.
Rate limits: 100 req/min per API key on Starter, up to 1k/min on Enterprise. 429 returns Retry-After in seconds.
Out of scope here: workflow automation, project portfolio management, contract CRUD beyond list, asset relationships graph.
Your AI is two clicks away from Freshservice.
Install the connector, paste your credentials, ask your AI a question. 7-day free trial, no credit card.