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Summary
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Try asking
Example prompts for Freshservice
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
💡 No install? Use cloud.anythingmcp.com directly. Sign in, click Connectors → Freshservice, paste your credentials, mint an MCP API key — done. No Docker, no
git clone, no local server.
Freshservice + Claude
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Prerequisites
See the full setup instructions baked into the connector (visible in the in-app store when you select the connector). The required environment variables for this connector are:
FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Step 1 — Get credentials
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Step 2 — Install the adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Step 3 — Add the connector in Claude
Recommended path — works on claude.ai web without editing any config file.
- Open claude.ai/customize/connectors.
- Click "Add custom connector".
- Fill in:
- Name:
Freshservice - URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer token → paste your MCP API key (from AnythingMCP → Profile → MCP API Keys → New Key)
- Name:
- Click Connect to authorize.
All tools below appear in your chat — start typing prompts.
Available tools
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
FAQ
Does it work with Claude Code as well as Claude Desktop? Yes — point both at https://cloud.anythingmcp.com/mcp.
Next steps
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