No install? Use cloud.anythingmcp.com directly.

Sign in, install the Freshdesk in one click, paste the credentials, mint an MCP API key — done. No Docker, no git clone, no local server to run.

Open Cloud

💡 无需安装? 直接使用 cloud.anythingmcp.com。 登录、点击 Connectors → Freshdesk、粘贴凭证、生成 MCP API key — 完成。无 Docker、无 git clone、无本地服务器。

Freshdesk + Claude

Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.

前提条件

完整的设置说明已内置在连接器中 (在 store 中选择连接器时可见)。所需环境变量:

FRESHDESK_DOMAIN, FRESHDESK_API_KEY

步骤 1 — 获取凭证

freshdesk.com).

Setup:

Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
Copy the key. Set:
- FRESHDESK_DOMAIN = your account subdomain (e.g. acme if URL is acme.freshdesk.com)
- FRESHDESK_API_KEY = the API key

Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.

Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.

…(continued in the in-app connector instructions)

步骤 2 — 安装 adapter

git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d

步骤 3 — 在 Claude 中添加连接器

推荐路径 — 在 claude.ai web 上工作，无需触碰任何配置文件。

打开 claude.ai/customize/connectors。
点击 "Add custom connector"。
填入:
- Name: Freshdesk
- URL: https://cloud.anythingmcp.com/mcp
- Authentication: Bearer token → 粘贴你的 MCP API key (来自 AnythingMCP → Profile → MCP API Keys → New Key)
点击 Connect 授权。

下面所有工具都会出现在你的聊天中 — 开始输入提示。

可用工具

Tool	What it does
`freshdesk_list_tickets`	List tickets
`freshdesk_search_tickets`	Search tickets with a query language
`freshdesk_get_ticket`	Fetch a single ticket
`freshdesk_create_ticket`	Create a ticket
`freshdesk_update_ticket`	Update a ticket
`freshdesk_delete_ticket`	Move ticket to trash (recoverable from UI within retention window)
`freshdesk_reply_to_ticket`	Send a public reply to the requester on a ticket
`freshdesk_add_note_to_ticket`	Add an internal note (private=true) or a public note to a ticket
`freshdesk_list_ticket_conversations`	List all conversations (replies + notes) on a ticket, in chronological order
`freshdesk_list_contacts`	List contacts (requesters/end-users)
`freshdesk_get_contact`	Fetch a single contact
`freshdesk_create_contact`	Create a contact
`freshdesk_list_companies`	List companies (organizations of contacts)
`freshdesk_list_agents`	List agents (support staff)
`freshdesk_list_groups`	List agent groups (for group_id assignment)
`freshdesk_list_ticket_fields`	List ticket fields including custom ones with their names and types

FAQ

Claude Code 和 Claude Desktop 一样工作吗? 是的 — 两者都指向 https://cloud.anythingmcp.com/mcp。

如何将 Freshdesk 连接到 Claude — 通过 MCP

Freshdesk