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Summary
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
试试这样问
Freshdesk 的示例提示
点击任意提示即可复制，然后粘贴到 Claude、ChatGPT、Cursor、Gemini、Copilot 或 OpenClaw 中，在该连接器上运行。
Claude 是 AI，可能会出错。请核对回答。
💡 无需安装? 直接使用 cloud.anythingmcp.com。 登录、点击 Connectors → Freshdesk、粘贴凭证、生成 MCP API key — 完成。无 Docker、无
git clone、无本地服务器。
Freshdesk + Gemini
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
前提条件
完整的设置说明已内置在连接器中 (在 store 中选择连接器时可见)。所需环境变量:
FRESHDESK_DOMAIN, FRESHDESK_API_KEY
步骤 1 — 获取凭证
freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
…(continued in the in-app connector instructions)
步骤 2 — 安装 adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
步骤 3 — 在 Gemini 中添加连接器
Gemini CLI 从 ~/.gemini/settings.json (Windows: %APPDATA%\gemini\settings.json) 读取 MCP 服务器。添加:
{
"mcpServers": {
"anythingmcp": {
"httpUrl": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- 从 AnythingMCP 获取你的 MCP API key。
- 保存文件并重启
gemini。 - 在 Gemini CLI 中运行
/mcp—Freshdesk应显示为可用。 - Vertex AI Studio: 将
https://cloud.anythingmcp.com/mcp传入请求的tools数组,使用相同的 Bearer 头。
可用工具
| Tool | What it does |
|---|---|
freshdesk_list_tickets | List tickets |
freshdesk_search_tickets | Search tickets with a query language |
freshdesk_get_ticket | Fetch a single ticket |
freshdesk_create_ticket | Create a ticket |
freshdesk_update_ticket | Update a ticket |
freshdesk_delete_ticket | Move ticket to trash (recoverable from UI within retention window) |
freshdesk_reply_to_ticket | Send a public reply to the requester on a ticket |
freshdesk_add_note_to_ticket | Add an internal note (private=true) or a public note to a ticket |
freshdesk_list_ticket_conversations | List all conversations (replies + notes) on a ticket, in chronological order |
freshdesk_list_contacts | List contacts (requesters/end-users) |
freshdesk_get_contact | Fetch a single contact |
freshdesk_create_contact | Create a contact |
freshdesk_list_companies | List companies (organizations of contacts) |
freshdesk_list_agents | List agents (support staff) |
freshdesk_list_groups | List agent groups (for group_id assignment) |
freshdesk_list_ticket_fields | List ticket fields including custom ones with their names and types |
FAQ
Gemini 1.5 Pro 或 2.x 支持 MCP 吗? 支持 — Gemini CLI ≥ 0.4 与 Vertex AI tools API 均接受带 Bearer 头的 MCP httpUrl 连接器。
下一步
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