Skip the install. Get this working in under 2 minutes.
Start a free trial on cloud.anythingmcp.com, add the Freshdesk in one click, then point your AI client (Claude, ChatGPT, Copilot or Cursor) at the generated MCP endpoint. No Docker, no git clone, zero engineering experience required.
Summary
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
试试这样问
Freshdesk 的示例提示
点击任意提示即可复制，然后粘贴到 Claude、ChatGPT、Cursor、Gemini、Copilot 或 OpenClaw 中，在该连接器上运行。
Claude 是 AI，可能会出错。请核对回答。
💡 无需安装? 直接使用 cloud.anythingmcp.com。 登录、点击 Connectors → Freshdesk、粘贴凭证、生成 MCP API key — 完成。无 Docker、无
git clone、无本地服务器。
Freshdesk + Cursor
Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.
前提条件
完整的设置说明已内置在连接器中 (在 store 中选择连接器时可见)。所需环境变量:
FRESHDESK_DOMAIN, FRESHDESK_API_KEY
步骤 1 — 获取凭证
freshdesk.com).
Setup:
- Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
- Copy the key. Set:
FRESHDESK_DOMAIN= your account subdomain (e.g.acmeif URL isacme.freshdesk.com)FRESHDESK_API_KEY= the API key
Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.
Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.
…(continued in the in-app connector instructions)
步骤 2 — 安装 adapter
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
步骤 3 — 在 Cursor 中添加连接器
Cursor 从 ~/.cursor/mcp.json 读取 MCP 服务器。添加以下条目:
{
"mcpServers": {
"anythingmcp": {
"url": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- 从 AnythingMCP 获取你的 MCP API key: Profile → MCP API Keys → New Key。
- 保存文件并重启 Cursor。
- 打开 Cursor → Settings → MCP 确认
Freshdesk已列出且为 "Connected" 状态。 - 开始对话 — 所有
Freshdesk工具均可调用。
可用工具
| Tool | What it does |
|---|---|
freshdesk_list_tickets | List tickets |
freshdesk_search_tickets | Search tickets with a query language |
freshdesk_get_ticket | Fetch a single ticket |
freshdesk_create_ticket | Create a ticket |
freshdesk_update_ticket | Update a ticket |
freshdesk_delete_ticket | Move ticket to trash (recoverable from UI within retention window) |
freshdesk_reply_to_ticket | Send a public reply to the requester on a ticket |
freshdesk_add_note_to_ticket | Add an internal note (private=true) or a public note to a ticket |
freshdesk_list_ticket_conversations | List all conversations (replies + notes) on a ticket, in chronological order |
freshdesk_list_contacts | List contacts (requesters/end-users) |
freshdesk_get_contact | Fetch a single contact |
freshdesk_create_contact | Create a contact |
freshdesk_list_companies | List companies (organizations of contacts) |
freshdesk_list_agents | List agents (support staff) |
freshdesk_list_groups | List agent groups (for group_id assignment) |
freshdesk_list_ticket_fields | List ticket fields including custom ones with their names and types |
FAQ
Cursor 免费套餐支持自定义 MCP 服务器吗? 是的 — Hobby、Pro 和 Business 套餐均可用。
下一步
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