No install? Use cloud.anythingmcp.com directly.

Sign in, install the Freshservice in one click, paste the credentials, mint an MCP API key — done. No Docker, no git clone, no local server to run.

Open Cloud

💡 无需安装? 直接使用 cloud.anythingmcp.com。 登录、点击 Connectors → Freshservice、粘贴凭证、生成 MCP API key — 完成。无 Docker、无 git clone、无本地服务器。

Freshservice + Claude

Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.

前提条件

完整的设置说明已内置在连接器中 (在 store 中选择连接器时可见)。所需环境变量:

FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY

步骤 1 — 获取凭证

This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).

Setup:

Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
Note your tenant subdomain (the part before .freshservice.com).
Set FRESHSERVICE_SUBDOMAIN (just the subdomain) and FRESHSERVICE_API_KEY.

Authentication: HTTP Basic, with the API key as username and the literal string X as the password: Authorization: Basic base64(API_KEY:X) The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.

…(continued in the in-app connector instructions)

步骤 2 — 安装 adapter

git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d

步骤 3 — 在 Claude 中添加连接器

推荐路径 — 在 claude.ai web 上工作，无需触碰任何配置文件。

打开 claude.ai/customize/connectors。
点击 "Add custom connector"。
填入:
- Name: Freshservice
- URL: https://cloud.anythingmcp.com/mcp
- Authentication: Bearer token → 粘贴你的 MCP API key (来自 AnythingMCP → Profile → MCP API Keys → New Key)
点击 Connect 授权。

下面所有工具都会出现在你的聊天中 — 开始输入提示。

可用工具

Tool	What it does
`freshservice_list_tickets`	List tickets
`freshservice_get_ticket`	Get one ticket by ID with full description + custom fields
`freshservice_create_ticket`	Create a new ticket
`freshservice_update_ticket`	Update a ticket's status, priority, assignee, tags, custom fields, subject, or description
`freshservice_reply_to_ticket`	Add a public reply to a ticket — visible to the requester
`freshservice_add_note`	Add an internal (private) note to a ticket — NOT visible to the requester
`freshservice_list_problems`	List problem records
`freshservice_list_changes`	List change requests
`freshservice_list_assets`	List CI assets in the Freshservice CMDB
`freshservice_list_agents`	List agents (your IT team members)

FAQ

Claude Code 和 Claude Desktop 一样工作吗? 是的 — 两者都指向 https://cloud.anythingmcp.com/mcp。

如何将 Freshservice 连接到 Claude — 通过 MCP

Freshservice