跳过安装。2 分钟内即可运行。
在 cloud.anythingmcp.com 开始免费试用，一键添加 Znuny，然后将你的 AI 客户端（Claude、ChatGPT、Copilot 或 Cursor）指向生成的 MCP 端点。无需 Docker，无需 git clone，无需任何工程经验。
Summary
Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.
试试这样问
Znuny 的示例提示
点击任意提示即可复制，然后粘贴到 Claude、ChatGPT、Cursor、Gemini、Copilot 或 OpenClaw 中，在该连接器上运行。
Claude 是 AI，可能会出错。请核对回答。
💡 无需安装? 直接使用 cloud.anythingmcp.com。 登录、点击 Connectors → Znuny、粘贴凭证、生成 MCP API key — 完成。无 Docker、无
git clone、无本地服务器。
Znuny + ChatGPT
Znuny (the maintained OTRS fork, and the same API as OTOBO): search and read tickets with their articles, open tickets and add articles, over the GenericInterface REST web service on your own instance.
前提条件
完整的设置说明已内置在连接器中 (在 store 中选择连接器时可见)。所需环境变量:
ZNUNY_URL, ZNUNY_WEBSERVICE, ZNUNY_USERNAME, ZNUNY_PASSWORD
步骤 1 — 获取凭证
A Znuny web service has to be created before any of this works. Znuny does not expose a REST API by default; you build one in the admin UI.
- Go to Admin → Web Services → Add web service and import Znuny's bundled
GenericTicketConnectorREST.yml(it ships inscripts/examples/webservices/). That file defines exactly the four operations this adapter calls, and the routes below are its routes:GET /Ticketis TicketSearch,POST /Ticketis TicketCreate,GET /Ticket/:TicketIDis TicketGet andPATCH /Ticket/:TicketIDis TicketUpdate. If you wrote your own web service with different routes, change them here to match. - …
步骤 2 — 安装 adapter
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
步骤 3 — 在 ChatGPT 中添加连接器
ChatGPT 通过 Connectors 功能 (Plus / Pro / Team / Enterprise 套餐) 支持 MCP 服务器。免费套餐不支持自定义连接器。
- 打开 ChatGPT → Settings → Connectors (或点击 composer 中的 🔧 图标 → Manage connectors)。
- 点击 "Add custom connector"。
- 填入:
- Name:
Znuny - MCP server URL:
https://cloud.anythingmcp.com/mcp - Authentication: Bearer token → 粘贴 MCP API key
- Name:
- 点击 Connect。
可用工具
| Tool | What it does |
|---|---|
znuny_search_tickets | Search tickets by queue, state, customer or title fragment (TicketSearch) |
znuny_get_ticket | Read one ticket by TicketID (TicketGet) with its queue, state, priority, owner, customer and SLA |
znuny_get_ticket_articles | Read one ticket's full conversation: every article in order with its sender, channel, subject, body and customer visibility |
znuny_create_ticket | Open a real ticket with its first article (TicketCreate) |
znuny_add_article | Add an article to an existing ticket (TicketUpdate) |
znuny_update_ticket | Change a ticket's state, queue, priority or owner (TicketUpdate) — the move that closes a ticket or hands it to another team |
FAQ
ChatGPT 免费套餐能用自定义 MCP Connectors 吗? 不能 — 需要 Plus、Pro、Team 或 Enterprise。
下一步
这份指南对你有帮助吗?
