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Summary
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Try asking
Example prompts for Freshservice
Click any prompt to copy it. Paste into Claude, ChatGPT, Cursor, Gemini, Copilot or OpenClaw to run it against this connector.
Claude is AI and can make mistakes. Please double-check responses.
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Freshservice
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Setup
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Prerequisites: FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Install the connector locally
curl -fsSL https://raw.githubusercontent.com/HelpCode-ai/anythingmcp/main/docker-compose.quickstart.yml -o docker-compose.yml
printf 'JWT_SECRET=%s\nENCRYPTION_KEY=%s\n' "$(openssl rand -hex 32)" "$(openssl rand -hex 32)" > .env
docker compose up -d
Open http://localhost:3000/connectors/store, pick Freshservice and paste in the env vars listed under Prerequisites.
Available tools
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
Next steps
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