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Freshdesk

Freshdesk

Drive Freshdesk (customer support helpdesk) from any AI agent: tickets, contacts, companies, agents, conversations. 16 tools, API-key Basic-auth, per-domain base URL.

在 Cloud 上安装 FreshdeskAPI 文档

7 天免费 · 无需信用卡 · EU 托管

问 Freshdesk 任何事

通过 AnythingMCP 对 Freshdesk 试一个真实提示 — Claude 调用工具并返回答案。在你的消息上按 Enter 即可在 Cloud 安装。

在 Cloud 上安装 Freshdesk
Freshdesk · 通过 MCP 实时
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Opus 4.7

Claude 是 AI，可能会出错。请核对回答。

2 分钟设置

  1. 1在 cloud.anythingmcp.com 开始免费试用。
  2. 2在连接器商店点击 Freshdesk。提示时粘贴凭据。
  3. 3生成 MCP API 密钥，将 AI 客户端指向生成的 MCP URL。
立即安装 Freshdesk

Freshdesk 指南

面向主流 AI 客户端的逐步设置。

配置 Freshdesk

直接来自连接器定义：在哪里获取凭据、需要哪些权限，以及该适配器调用的是哪个 API。 由连接器作者以英文提供。

This connector uses the Freshdesk REST API v2 (developers.freshdesk.com).

Setup:

  1. Sign in to Freshdesk → top-right avatar → Profile Settings → Your API Key (right sidebar).
  2. Copy the key. Set:
    • FRESHDESK_DOMAIN = your account subdomain (e.g. acme if URL is acme.freshdesk.com)
    • FRESHDESK_API_KEY = the API key

Authentication: HTTP Basic with username=API_KEY, password='X' (any non-empty). The adapter handles this via BASIC_AUTH with username={{FRESHDESK_API_KEY}} and password=X.

Subdomain in base URL: https://{{FRESHDESK_DOMAIN}}.freshdesk.com/api/v2. Wrong subdomain → 404 with vendor's branded 'Page not found'.

Ticket status integer codes: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Custom statuses get integer IDs assigned in Admin UI.

Priority codes: 1=Low, 2=Medium, 3=High, 4=Urgent.

Source codes: 1=Email, 2=Portal, 3=Phone, 4=Forum, 5=Twitter, 6=Facebook, 7=Chat, 8=MobiHelp, 9=FeedbackWidget, 10=OutboundEmail, 11=Ecommerce.

Updating ticket reply vs note: replies (visible to requester) go to /tickets/{id}/reply with body. Internal notes go to /tickets/{id}/notes with body and private=true. The adapter exposes both.

Pagination: ?page=N&per_page=M (max 100). Total count via ?include=stats or via response Link header.

Rate limits: ~1000 req/hour per plan baseline (varies). On 429 honor Retry-After.

Out of scope here: automations/workflows, SLA policies, solution articles (Freshdesk Solutions has its own API), satisfaction surveys, Freshchat/Freshcaller integrations (separate Freshworks products).

你的 AI 距离 Freshdesk 仅两次点击。

安装连接器、粘贴凭据、向 AI 提问。7 天免费，无需信用卡。

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