Freshservice

Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.

在 Cloud 上安装 Freshservice API 文档

7 天免费 · 无需信用卡 · EU 托管

问 Freshservice 任何事

通过 AnythingMCP 对 Freshservice 试一个真实提示 — Claude 调用工具并返回答案。在你的消息上按 Enter 即可在 Cloud 安装。

在 Cloud 上安装 Freshservice

Freshservice · 通过 MCP 实时

Claude 是 AI，可能会出错。请核对回答。

2 分钟设置

1在 cloud.anythingmcp.com 开始免费试用。
2在连接器商店点击 Freshservice。提示时粘贴凭据。
3生成 MCP API 密钥，将 AI 客户端指向生成的 MCP URL。

立即安装 Freshservice

Freshservice 指南

面向主流 AI 客户端的逐步设置。

配置 Freshservice

直接来自连接器定义：在哪里获取凭据、需要哪些权限，以及该适配器调用的是哪个 API。由连接器作者以英文提供。

This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).

Setup:

Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
Note your tenant subdomain (the part before .freshservice.com).
Set FRESHSERVICE_SUBDOMAIN (just the subdomain) and FRESHSERVICE_API_KEY.

Authentication: HTTP Basic, with the API key as username and the literal string X as the password: Authorization: Basic base64(API_KEY:X) The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.

Per-tenant baseUrl: https://${FRESHSERVICE_SUBDOMAIN}.freshservice.com/api/v2. Substituted at import time.

Ticket statuses (integer codes):

2: Open
3: Pending
4: Resolved
5: Closed Priorities: 1=Low, 2=Medium, 3=High, 4=Urgent. Sources: 1=Email, 2=Portal, 3=Phone, 4=Chat, 5=Feedback widget, 6=Yammer, 7=AWS Cloudwatch, 8=Pagerduty, 9=Walkup, 10=Slack.

ITIL records: Freshservice exposes Tickets, Problems, Changes, Releases. They share much of the same shape but live at different endpoints.

Pagination: page (1-based) + per_page (max 100). Header Link carries the next-page URL. Many list endpoints cap at 9 pages total — for full export use the dedicated archive APIs.

Rate limits: 100 req/min per API key on Starter, up to 1k/min on Enterprise. 429 returns Retry-After in seconds.

Out of scope here: workflow automation, project portfolio management, contract CRUD beyond list, asset relationships graph.

你的 AI 距离 Freshservice 仅两次点击。

安装连接器、粘贴凭据、向 AI 提问。7 天免费，无需信用卡。

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