No install? Use cloud.anythingmcp.com directly.
Sign in, install the Freshservice in one click, paste the credentials, mint an MCP API key — done. No Docker, no git clone, no local server to run.
TL;DR
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
💡 Keine Installation? Nutze cloud.anythingmcp.com direkt. Einloggen, Connectors → Freshservice klicken, Zugangsdaten einfügen, MCP-API-Key erzeugen — fertig. Kein Docker, kein
git clone, kein lokaler Server.
Freshservice + Cursor
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Voraussetzungen
Die vollständige Setup-Anleitung ist in den Connector eingebaut (im Store sichtbar, wenn du den Connector auswählst). Benötigte Umgebungsvariablen für diesen Connector:
FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Schritt 1 — Zugangsdaten holen
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Schritt 2 — Adapter installieren
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Schritt 3 — Connector in Cursor hinzufügen
Cursor liest MCP-Server aus ~/.cursor/mcp.json. Füge diesen Eintrag hinzu:
{
"mcpServers": {
"anythingmcp": {
"url": "https://cloud.anythingmcp.com/mcp",
"headers": { "Authorization": "Bearer YOUR_MCP_API_KEY" }
}
}
}
- Hole deinen MCP API Key aus AnythingMCP → Profil → MCP API Keys → Neuer Key.
- Speichern und Cursor neu starten.
- Cursor → Einstellungen → MCP öffnen und prüfen, ob
Freshserviceals "Connected" gelistet ist. - Chatten — alle
Freshservice-Tools sind aufrufbar.
Verfügbare Tools
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
FAQ
Unterstützt Cursor benutzerdefinierte MCP-Server im Free-Tier? Ja — MCP ist auf Hobby, Pro und Business verfügbar.
Nächste Schritte
War dieser Guide hilfreich?