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Summary
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Frag einfach
Beispiel-Prompts für Freshservice
Klick auf einen Prompt, um ihn zu kopieren. In Claude, ChatGPT, Cursor, Gemini, Copilot oder OpenClaw einfügen — und gegen diesen Konnektor laufen lassen.
Claude ist KI und kann Fehler machen. Bitte Antworten gegenprüfen.
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Freshservice
Manage Freshservice (ITSM: tickets, problems, changes, assets, agents, requesters, departments) from any AI agent. 10 tools, basic-auth with API key.
Einrichtung
This connector wraps the Freshservice API v2 (per-tenant — yourdomain.freshservice.com/api/v2).
Setup:
- Log into your Freshservice instance → top-right avatar → Profile Settings → View API Key (you may need to log in again to reveal).
- Note your tenant subdomain (the part before
.freshservice.com). - Set
FRESHSERVICE_SUBDOMAIN(just the subdomain) andFRESHSERVICE_API_KEY.
Authentication: HTTP Basic, with the API key as username and the literal string X as the password:
Authorization: Basic base64(API_KEY:X)
The adapter sets this via BASIC_AUTH (username = api key, password = 'X'). Using your account password instead of the API key is allowed but discouraged.
…(continued in the in-app connector instructions)
Voraussetzungen: FRESHSERVICE_SUBDOMAIN, FRESHSERVICE_API_KEY
Connector lokal installieren
git clone https://github.com/HelpCode-ai/anythingmcp.git
cd anythingmcp && docker compose up -d
Öffne http://localhost:3000/connectors/store, wähle Freshservice und trage die unter Voraussetzungen aufgelisteten Variablen ein.
Verfügbare Tools
| Tool | What it does |
|---|---|
freshservice_list_tickets | List tickets |
freshservice_get_ticket | Get one ticket by ID with full description + custom fields |
freshservice_create_ticket | Create a new ticket |
freshservice_update_ticket | Update a ticket's status, priority, assignee, tags, custom fields, subject, or description |
freshservice_reply_to_ticket | Add a public reply to a ticket — visible to the requester |
freshservice_add_note | Add an internal (private) note to a ticket — NOT visible to the requester |
freshservice_list_problems | List problem records |
freshservice_list_changes | List change requests |
freshservice_list_assets | List CI assets in the Freshservice CMDB |
freshservice_list_agents | List agents (your IT team members) |
Nächste Schritte
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